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The Certified Medical Assistant Expert (MA) is self-directed, flexible, and innovative in providing care and has a deep understanding of their role within the healthcare system and ability to resolve complex issues. The Expert MA actively and positively influences the team, fostering healthy working relationships; participates and leads activities that improve systems and serves as a change agent to challenge themselves and others. Responsible to provide general direct and indirect patient care duties, in the clinic setting, under the direct supervision of a provider. The certified medical assistant will not triage patients, will not provide care prior to provider evaluation, will not provide care they are not competent in doing, will not advise patient without direct provider instruction, and will not identify as a “nurse”. All staff is considered first to be an employee of St. Peter’s Medical Group first. Because of this, there is an expectation that they may float to other SPHMG areas when not needed in assigned area

Responsibilities include but are not limited to:

+ Able to accurately do intake of patient, verification and recording of pertinent clinical data and health data, clinical quality measures, update medical record, administer appropriate screening tools, while providing excellent patient care

+ Able to prioritize workload, respond to patient calls and messages in accordance with policy.

+ Able to teach and model our core values

+ Accurately document patient correspondence, assessments and care in patient’s EMR.

+ Use interventions and strategies that are appropriate to the population by taking into account culture, language, age, gender and other factors.

+ Demonstrates knowledge of the certified medical assistant scope of practice, and is able to speak to CMA scope of practice and teach others incorporating elements of holistic patient centered team based care.

+ Collaborate with the interdisciplinary care team to ensure functionality of practice operations to provide excellent patient care.

+ Monitor practice schedule for changes or updates

+ Collaborate with care team and assist in scheduling of same day appointments.

+ Monitor environment for compliance with continual accreditation readiness, be able to speak to / teach about the DNV and CMA’s role in surveys.

+ Guide patients through the health care system and help patients arrive at scheduled appointments on time and prepared.

+ Know the location of employed providers in the organization.

+ Provide emotional support related to the patient’s clinical situation in accordance with the patient’s plan of care.

+ Serve as a patient advocate and assist patients in navigation along the care continuum with the goal of facilitating effective quality care and timeliness, resulting in improved patient satisfaction and outcomes.

+ Is proficient and can teach specialty specific tasks, such as; 1) placing urinary catheter, 2) casting, 3) correct placement of Holter monitor, 4) EKGs, 5) POCT and other specialty specific tasks as deemed appropriate

The Expert MA has completed the below criterion to obtain this level:

+ Incumbent has attended approved preceptor course and obtained certification; demonstrates willingness to precept new team members

+ Demonstrates ability and willingness to float to other areas and perform additional roles with addition of secondary job code, such as; prior authorization, scrub tech, EHR super user, patient access specialist.

+ The incumbent must be in the Proficient Certified Medical Assistant level for a minimum of 6 months before becoming eligible for advancement to the Expert Certified Medical Assistant level.

+ The incumbent must submit a letter of intent to progress to the Expert Certified Medical Assistant level; with re-application every year to maintain this level.

KNOWLEDGE/EXPERIENCE: 1 year of healthcare experience preferred.

EDUCATION: National Certification from an accredited medical assistant program required. Maintains knowledge, skills, and abilities through ongoing education and on-the-job training. Required to complete and pass annual competency training. Must have completed all requirements for Medical Assistant, Certified Medical Assistant, and Proficient Certified Medical Assistant levels. Completion of preceptor course and preceptor certification required.

LICENSE/CERTIFICATION/REGISTRY: Current National Certified Medical Assistant designation required; Valid and current Basic Life Support certification and re-certification every two years; Completion of preceptor course and preceptor certification required. Yearly re-application for Expert Certified Medical Assistant level required.

Aptitudes : Demonstrated ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers. Demonstrated interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations. Demonstrated ability to accept feedback and adapt to a changing environment, which requires flexibility in scheduling and department assignments.