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Title: Manager, Events & Experience

Employee Status: Regular Full Time

Work From Home Option: Not Applicable

FLSA Status: Exempt

Job Overview:

The New York Racing Association (NYRA) is seeking a detail-oriented, process-driven Manager, Events & Experiences to support the planning and execution of racing and private events at Belmont Park. This role is essential to building a world-class guest experience through the development of systems, processes, and cross-departmental protocols that support the events department. The Manager, Events & Experiences will lead play a key role in the events team at Belmont Park and ensure seamless coordination across all venue departments and event functions.

Essential Functions:

+ Operational Systems & Protocols:

+ Design and implement event management systems, standard operating procedures, and cross-functional protocols to ensure consistent execution across venues.

+ Create documentation, workflows, and event playbooks that support repeatable and scalable success.

+ Oversee the design and build-out of a fan app for the new facility to highlight the range of experiences that it will provide to fans.

+ Events Management:

+ Manage events for the new facility—from sales hand off to planning, execution, and post-event reporting and reconciliation.

+ Partner with sales, hospitality, and operations teams to exceed client expectations and maximize venue usage.

+ Interdepartmental Coordination:

+ Create streamlined processes and procedures across all departments involved with the sales and execution of events.

+ Implement and maintain communication tools that ensure real-time information flow and accountability across teams.

+ Administrative Support:

+ Support Events Team Leadership with the creation of proposal decks and project management documents.

+ Summarize meetings in organized and clear notes.

+ Create and manage project and task lists for the department.

Qualifications:

+ Minimum Requirements:

+ Education: Minimum of a Bachelor's degree, preferably in a related field.

+ Experience:

+ 7+ years of experience in event operations, hospitality, or venue management, preferably within sports, entertainment, or large-scale events.

+ Experience managing events in a high-volume venue or sports entertainment facility.

+ Proven ability to develop and implement operational systems and protocols across multiple locations.

+ Strong leadership skills with experience managing multi-site or remote teams.

+ Exceptional communication and project management skills.

+ Experience with App design and project managemen

+ Other Requirements:

+ Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) or similar products.

+ Auto CAD, Vectorworks, SketchUp or Visio experience is preferred for support with event mapping.

+ Proficiency with Canva, Adobe InDesign, Google Slides, or similar software for the creation of presentation decks.

+ Ability to thrive in a fast-paced, high-expectation environment with multiple competing priorities.

Summary of Physical Requirements and Work Environment:

This role a mixture of fast-paced and highly active work and office-based administrative work depending on time of year and assigned projects. On-site work could require extended periods of standing, walking, and moving throughout the venue during event days. Must be comfortable working both indoor and outdoor settings, adapting to varying weather conditions. The role also requires occasional lifting and the carrying of event materials and equipment (up to 10 lbs.).

Pay Range / Salary: $85,000-$100,500