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Details

**Open Date** 08/29/2025

**Requisition Number** PRN42981B

**Job Title** HR Service Center Representatives

**Working Title** Human Resources Service Center Representative

**Job Grade** S00

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

**VP Area** President

**Department** 00410 - Human Resources

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $18.50

**Close Date** 10/29/2025

**Priority Review Date (Note - Posting may close at any time)** 09/08/2025

Job Summary

Human Resources Service Center Representative

Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures.

University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every 4 weeks. The remaining weeks the employee will work one day in the office and then from home.An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.

University of Utah offers a comprehensive benefits package:

Benefits information is available at**www.hr.utah.edu/benefits**For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our

Total Compensation Calculator:**https://www.hr.utah.edu/comp/totalcomp.php**

Responsibilities

Human Resources Service Center Representative, I

Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures. Performs routine tasks as directed and under close supervision.

Requires little to no related experience.

Human Resources Service Center Representative, I – Department Specific Responsibilities:

+ **Respond to Human Resources Inquiries:** Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.

+ **Assist with Benefits** : Help employees with benefit selections and changes, ensuring they understand their options.

+ **Learn Human Resources Policies** : Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.

+ **Perform Administrative Tasks** : Execute routine administrative duties such as data entry and maintaining employee records.

+ **Support Human Resource Initiatives** : Participate in Human Resource projects and initiatives as directed, providing logistical support.

Minimum Qualifications

**EQUIVALENCY STATEMENT :** 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

**Human Resources Service Center Representative, I:** Requires little to no related experience.

Preferences

+ Experience working in a call center or a high-volume customer service role

+ Strong active listening and verbal/written communication skills

+ Ability to multitask and manage time effectively

+ Comfortable with conflict resolution with the ability to deescalate

**Type** Benefited Staff

Special Instructions Summary

Additional Information

_The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._

_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_

_Director/ Title IX Coordinator_

_Office of Equal Opportunity and Affirmative Action ( OEO /AA)_

_383 University Street, Level 1 OEO Suite_

_Salt Lake City, UT 84112_

_801-581-8365_

[email protected]_

_Online reports may be submitted at_ **oeo.utah.edu**

_For more information:_

https://www.utah.edu/nondiscrimination/

_To inquire about this posting, email:_

[email protected]

_or call 801-581-2300._

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

_https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South._