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DESCRIPTION

Why Choose Us? #AOA

+ **Collaborative Environment** : Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.

+ **Work-Life Balance** : We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.

+ **Competitive Compensation** : Enjoy a competitive salary and benefits package that reflects your skills and dedication.

+ **Incredible Culture** : Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

+ **Healthcare Options** : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount

+ **Dental & Vision Insurance**

+ **401(k) with Annual Employer Contributions**

+ **Additional Coverage** : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more

+ **Employee Assistance Program (EAP)** : Employer-paid support for life’s challenges

+ **Generous Paid Time Off** :

+ Up to 2 weeks of PTO starting out. (Increases with tenure)

+ 7 paid holidays + 2 floating holidays

Responsibilities:

+ Answers incoming telephone calls and assist with scheduling and other needs based on the call type.

+ Participates in clinic and market education, training, and meetings as need and/or required.

+ Communicate with outside physician offices when needed to clarify referral issues.

+ Communicate with clinical staff promote team awareness.

+ Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.

+ Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.

+ Works independently.

+ Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.

+ Retain and utilize knowledge of insurance policies and procedures.

+ Performs other related duties as assigned.

REQUIREMENTS

+ High School Diploma/GED or equivalent experience

+ 1+ years of Health Care related experience

+ Must be Bilingual in English and Spanish

+ Knowledge of medical terminology

+ Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook

+ Effective verbal and written communication skills

+ Strong customer service skills

+ Detailed oriented with organizational and time management skills

+ Ability to perform in a highly stressful situation

+ Ability to multitask

+ Ability to establish effective working relationships with patients, physicians, and other medical support staff

+ Ability to navigate through multiple software applications

**Company:** Arlington Orthopedics Associates

**Job Type:** Full-time

**Address:** 800 Orthopedic Way, Arlington, TX, 76105