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Description

The Seller Lifecycle Management (SLM) team within Selling Partner Identity Verification (SPIV) focuses on knowing who we're doing business with at every stage of the selling lifecycle, from registering to sell in Amazon's store through any significant changes that impact selling accounts. The Program Manager will be responsible for ensuring that every selling account is operated by a verified and authenticated identity at every stage of the selling lifecycle. They are responsible for independently executing the overall program strategy across four major verticals in the organization: 1) strengthening identity change detection and preventing identity fraud 2) periodic re-verification of selling accounts across the lifecycle 3) applying selling account capability restrictions on bad actors 4) Driving process improvements on how we detect sellers

Job Description: We are seeking a Senior Program Manager to join our Seller Lifecycle Team, a specialized risk mining organization that identifies and manages seller identity risks across Amazon's marketplace.

Key Responsibilities:

1) Lead strategic initiatives to enhance SLM's risk detection and enforcement capabilities

2) Manage and optimize operational mechanisms including investigation processes, appeals handling, and escalation workflows

3) Collaborate with cross-functional teams to improve risk identification and remediation processes

4)Drive data-driven decisions through metrics analysis and reporting

5)Develop and maintain operational dashboards to track team performance and risk signals

6)Lead program improvements for investigation mechanisms

7)Partner with Science and Tech teams on model launches and refinements

8)Manage stakeholder relationships across SLM, SPIV, and TSI organizations

Required Qualifications:

Bachelor's degree or equivalent practical experience

5+ years of program management experience

Strong analytical and problem-solving skills

Experience with data analysis and metrics tracking

Excellent stakeholder management abilities

Track record of driving operational excellence

Preferred Qualifications:

Experience in risk management, fraud prevention, or seller identity verification

Knowledge of marketplace abuse patterns and risk signals

Familiarity with investigation tools and processes

Experience managing high-judgment operational teams

Strong SQL skills and data visualization experience

This role will be crucial in scaling FIRE's capabilities to meet its 2025 goals of enforcing 30K bad actor accounts before customer impact while maintaining >97% decision accuracy.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.