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Hendrick Automotive Group - HIC

Summary: Responsible for paying claims after matching repair order, rental car receipts, and sublet invoices from repairing facility to the authorized amount of the Autoguard claim; includes resolving discrepancies between repair orders and approved claim amount.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

+ Obtain and review repair order, rental car, and sublet invoices.

+ Maintain documentation of claims for potential audit purposes.

+ Match claim repair documentation to authorized claim amount.

+ Contact non-HAG repair facilities to initiate claim payments.

+ Reconcile ACH web-site amounts to authorized repair amounts.

+ Perform other miscellaneous duties and special projects as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

o High School Diploma

• Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

• Business

o Human Resources

o Information Technology

Prior work experience in accounts payable/receivable and general ledger debit and credit accounting.

Desired Work Experience:

• up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Associate’s degree; or up to three years related experience and/or training; or equivalent combination of education and experience. Prior office management experience preferred. Good organizational skills and able to work with minimal supervision. Broad knowledge of various agreement offerings and a basic understanding of procedures.

Certificates and Licenses:

• CSIA/CCSM Certifications

Computer Skills:

To perform this job successfully, an individual should have knowledge and proficiency in MS Office, specifically MS Excel.

Communication Skills:

Ability to understand and follow

instructions. Ability to

communicate effectively with

customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Hours may include evening hours, weekends, and holidays to meet required deadlines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. The employee is regularly required to use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily an office environment at the management office. Position requires frequent interaction with Management Office employees, dealership management and dealership employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, short correspondence, and memos. Ability to compose correspondence.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Reasoning Ability:

Ability to prioritize in order to assist several managers and work with deadlines. Strong interpersonal skills. Ability to work independently and efficiently.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

+ Analytical - Collects and researches data; designs work flows and procedures.

+ Problem Solving - Identifies and resolves problems in a timely manner.

+ Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.

+ Oral Communication - Listens and gets clarification; participates in meetings.

+ Team Work - Able to build morale and support group commitments to goals and objectives.

+ Written Communication - Presents numerical data effectively; able to read and interpret written information.

+ Quality - Demonstrates accuracy and thoroughness.

+ Ethics - Works with integrity and demonstrates ethics; upholds organizational values.

+ Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

+ Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person regarding nature of issues and presents alternative plan.

+ Attitude - Must display a positive attitude dedicated towards achieving results for the "team," as well as providing quality service and accuracy.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf.