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Adecco is hiring immediately for a **Customer Feedback Associate** with a local client in **Fountain Valley, CA!** Apply now if you meet the qualifications listed below!

• **Pay:** $25.00 - $ 32.00/hr

+ **Shift/Hours: Onsite**

+ Monday – Friday 8:00am – 5:00pm

Responsibilities:

This temporary position provides support to the Customer Feedback Program Management Team.

+ Work with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes to improve dealership performance and raise dealers who are performing at sub-standard levels through process and product initiatives. Develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective.

+ Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Hyundai Retail Experience Survey Interference Program and the unusual activity report. Investigate, discuss, and document discussions surrounding survey interference and unusual activity. Act as clearinghouse for many processes, region lists and signed forms.

+ Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Hyundai Retail Experience Survey Program.

+ Support management to report on the Hyundai Retail Experience Survey Interference Program. Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs.

+ Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives.

+ Leverage AdobeSign for Dealer interference strike letters.

Requirements:

+ Bachelor’s degree preferred

+ Experience in customer service and process improvement preferred

+ Three years of experience in a similar field preferred

+ Prior experience at an automotive dealership and/or OEM is preferred

+ Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS)

+ Excellent written, communication and interpersonal skills

+ Proficiency with Microsoft Office, Word, Excel, PowerPoint, Teams, and Outlook

+ Self-motivated, team-oriented, and strong time management skills to prioritize deadlines

**Pay Details:** $25.00 to $32.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.