• Account Manager I

    CRST (Cedar Rapids, IA)


    Description

    WHO WE ARE

    **Headquarters:** Cedar Rapids, IA

    **Position Location:** Cedar Rapids, IA Onsite

     

    CRST The Transportation Solution, Inc.

     

    As a member of Team CRST, you’ll be part of one of the nation’s largest privately held transportation and logistics companies – this year celebrating its 70th anniversary. We offer services including truckload capacity, flatbed, transportation management, dedicated services, white-glove handling, team expedited and final mile delivery.

     

    We drive over 158 million miles annually, thanks to the hard work of 4,000 drivers, a network of contractors and agents and support from 1,800 team members. Every mile reflects our tenacious commitment to over-deliver, exceed customer expectations and uphold the highest standards of safety and service.

    CRST Capacity Solutions

    CRST’s Capacity Solutions team strives every day to deliver reliable, efficient solutions with competitive rates, customer-focused service and advanced tracking systems. From long-haul and drayage to short-haul and time-sensitive freight – augmented by a North American carrier network and power-only capabilities – we work relentlessly to ensure freight moves fast, even during surges or unexpected hurdles.

    The Role

    The Account Manager I oversees customer freight coordination and engagement to ensure service excellence and operational accuracy. This role drives business growth by building strategic relationships, analyzing performance data and identifying enterprise-wide opportunities.

     

    **Shift:** Mon - Fri 9 am - 6 pm. Schedule may vary at the beginning for training and onboarding.

    Essential Duties and Responsibilities: 

    + Freight Coordination – Manage all aspects of customer freight by understanding shipping needs and service expectations

    + Relationship Management – Build and maintain long-term partnerships with customers to support business growth

    + Performance Tracking – Monitor and reconcile customer scorecards to ensure service alignment and operational accuracy

    + Customer Engagement – Communicate consistently with customers to identify and pursue appropriate freight opportunities

    + Data Analysis – Interpret customer data and trends to inform strategic decisions and service improvements

    + Pricing Strategy – Provide spot quotes for ad hoc freight requests to meet customer needs and market conditions

    + Business Development – Identify and pursue growth opportunities across the entire CRST Enterprise to expand customer value

    + Carrier Sales - Communicate with carriers in our network to cover freight

    + Accountability & Reliability – Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

    Required Qualifications:

    + High School Diploma or GED

    + Customer Service Experience

    Preferred Qualifications:

    + Transportation Experience but not necessary

     

    Did You Know?

     

    + CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.

    + We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.

    + CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

    **Work Location:** The work location for each position will be decided during the hiring process, based on business needs and job requirements.

    **The CRST Core Values:** Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

    **EEO Statement: ** CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

    Qualifications

    Education

    Preferred

    + Associates or better

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.