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Description

+ Address and resolve complex customer inquiries and complaints quickly and professionally.

+ Serve as the primary point of contact for escalated issues and ensure timely resolutions.

+ Accurately document customer interactions, resolutions, and ongoing issues in the CRM system.

+ Generate detailed reports from customer data, presenting key insights to management when required.

+ Analyze customer feedback and identify recurring trends to suggest improvements to workflows, policies, and service strategies.

+ Monitor and optimize the effectiveness of customer service processes and tools.

+ Support team members by answering technical or procedural questions and acting as a resource in challenging situations.

+ Partner with other departments like Sales, Operations, and Product teams to align on customer needs and resolve complex cases.

+ Contribute to cross-departmental initiatives aimed at improving the customer experience.

Requirements

+ High school diploma or equivalent required; bachelor’s degree preferred in business, communication, or a related field.

+ Minimum 5 years of experience in customer service or a related role, with demonstrated success in handling escalated issues.

+ Proficiency in CRM systems, advanced Microsoft Excel, and customer service technologies.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .