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Business Systems Analyst II

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Business Systems Analyst II

Salary

$79,580.80 - $129,064.00 Annually

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Job Number

2024-00550

Division

Metropolitan Transportation Services

Department

Metro MO Service Center

Opening Date

08/29/2025

Closing Date

9/12/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us is on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council's Metropolitan Transportation Services (MTS) Division has one (1) vacancy for a Business Systems Analyst 2.

Metropolitan Transportation Services (MTS)conducts planning for the regional transportation system that includes highways, transit, aviation, freight, and bicycle and pedestrian connections. The Metropolitan Council is the region’s federally designated Metropolitan Planning Organization. MTS also provides direct transit service through contracts or partnerships with counties to deliver four major programs: Metro Mobility/ADA, Transit Link dial-a-ride, contracted regular-route bus service, micro-transit and Metro Vanpool. Contracted Transit Services has adopted the following mission statement: MTS Contracted Services delivers sustainable and operationally effective transportation and mobility choices that are reflective of and serve the needs of our diverse customer base conveniently, consistently, comfortably, and safely through effective partnerships.

How your work would contribute to our organization and the Twin Cities region:

The Business Systems Analyst 2 roleensures that technical solutions are being developed to satisfy business needs. The position works with the business to identify opportunities for improvement in business operations and processes; are involved in the design or modification of business systems; gathers, documents, and analyzes business needs and requirements; documents the functional design of systems; and may help test systems and create system documentation and user manuals.

Notes: This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.This posting will create a six-month eligibility list for current and future openings.

What you would do in this job

+ Work with internal and external business partners to align technology solutions with business strategies.

+ Support moderate to highly complex business processes by developing and documenting procedures, and developing contract oversight resources.

+ Implement business process changes, and business process redesign and documentation as needed for new technology and reorganization of contract oversight personnel.

+ Elicit, analyze, document, and manage business requirements for use in business cases, project plans, inform operating procedures, and business workflows.

+ Analyze operations to understand their strengths and weaknesses to determine opportunities for improvements.

+ Provide technical assistance on bus based technology system use; troubleshoot and respond to operational problems and client request for assistance.

+ Perform configuration and modification of systems in interface tools.

+ Coordinate with Council IT to ensure network capacity is available and functioning as expected.

+ Track and document change for functional and business specifications; write procedures for record and use in training.

+ Coordinate with transit service contractor and technology contractor to schedule technology installations and removals, to include cameras, network equipment, and other bus based technology.

+ Serve as point of contact for law enforcement video requests.

+ Review, prepare, and deliver reports.

+ May work with information services staff in the analysis, design, configuration, testing and maintenance of systems.

+ Analyze business processes and procedures to recommend best practices for improving business processes using information systems.

+ Read and keep up to date on business functional areas to understand system requirements.

+ May provide work direction on a limited basis.

+ Act as bus camera system subject matter expert.

+ Serve as point of contact for continuity of operations, and when manager is out of the office.

+ Other related duties as assigned.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience (analyzing business processes) and completed education (degree field of study in Management Information Systems, Business Administration , or a related field).

+ High school diploma/GED with seven (7) years of experience

+ Associate degree with five (5) years of experience

+ Bachelor's degree with three (3) years of experience

What additional skills and experience would be helpful in this job (desired qualifications):

+ At least three (3) or more years of experience and excellent skills using MS Office suite.

+ At least three (3) or more years of experience with electronic device network configuration.

+ Experience providing technical system support to employees and sharing knowledge of device network configuration and analysis techniques with other staff.

+ Experience identifying and documenting department process gaps for process improvement and job profile creation.

+ Experience in supporting software vendors design workflows that meet business strategies and regulatory requirements.

+ Experience in project management working to meet different stakeholder requirements.

+ Experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees.

What knowledge, skills, and abilities you should have within the first six months on the job:

+ Knowledge of goals, operating procedures, workflow and regulations.

+ Knowledge of workflow analysis and simplification techniques.

+ Intermediate skills in Microsoft Office (Word, Excel, PowerPoint).

+ Ability to read, analyze and interpret professional journals, technical procedures and government regulations.

+ Ability to write reports, business correspondence and procedure manuals.

+ Ability to interpret and apply mathematics and statistical methods and procedures.

+ Excellent oral and written communication skills.

What you can expect from us:

+ We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

+ We encourage our employees to develop their skills through on-site training and tuition reimbursement.

+ We provide a competitive salary, excellent benefits, and a good work/life balance.

Additional information

Union/Grade: AFSCME / Grade G

FSLA Status: Exempt

Safety Sensitive: No

Note: Although the full salary range is displayed, the hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position.

Work Environment:

Work is performed in a standard office setting. May require travel between priority work sites to other sites.

What steps the recruitment process involves:

+ We review your minimum qualifications.

+ We rate your education and experience.

+ We conduct a structured panel interview.

+ We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council a driving record check may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

01

Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely. The experience you indicate in your responses should also be consistent with the Work History section of this application. Resumes will not be accepted for this recruitment. I have read and understand the above instructions regarding my application and supplemental questions.

+ Yes

+ No

02

How did youfirsthear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Select the option below that reflects your education and experience level.

+ Bachelor's or higher degree in Management Information Systems, Business Administration, or a related field AND three (3) years of experience analyzing business processes

+ Associate degree in Management Information Systems, Business Administration, or a related field AND five (5) years of experience analyzing business processes

+ High School diploma/GED AND seven (7) years of experience analyzing business processes

+ Some education in Management Information Systems, Business Administration, or a related field AND/OR some experience analyzing business processes, but less than the options above

+ None of the above

05

If you selected that you have a degree in the above question, please indicate the major and minor of your completed degree. If you have not completed a degree, write N/A. If you type, "See Resume," you will not receive credit for your response

06

Select the areas you have experience in. (Select all that apply)

+ Three (3) or more years of experience and excellent skills using MS Office suite

+ Three (3) or more years of experience with electronic device network configuration

+ Providing technical system support to employees and sharing knowledge of device network configuration and analysis techniques with other staff

+ Identifying and documenting department process gaps for process improvement and job profile creation

+ Supporting software vendors design workflows that meet business strategies and regulatory requirements

+ Working to meet different stakeholder requirements

+ Experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees

+ None of the above

07

Please describe your experience analyzing business processes. Include the duties performed, your role, where it took place and for how long. If you do not have this experience, indicate 'N/A.'

08

Which of the following best describes your level of experience?

+ One (1) year but less than three (3) years of experience in business systems analysis or related analytical experience

+ Three (3) years but less than five (5) years of experience in business systems analysis or related analytical experience

+ Five (5) years but less than seven (7) years of experience in business systems analysis or related analytical experience

+ Seven (7) years or more of experience in business systems analysis or related analytical experience

+ None of the above

09

Please describe your experience in management analysis, technical systems, network equipment or related analytical experience. Include the name of your employer, job title and a description of your job duties. If you do not have this experience, indicate "N/A."

10

Describe your experience promoting an equitable, positive, and respectful work environment that values culture and diversity. If this does not apply, indicate 'N/A.'

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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