• TES Front of House Operations Staff

    Auburn University (Auburn, AL)


    Position Details

    Position Information

    Requisition Number

    TES2674P

    Home Org Name

     

    AU Performing Arts Center

     

    Division Name

     

    Administrative Effectiveness

    Position Title

    TES Front of House Operations Staff

     

    Estimated Hours Per Week

     

    20-40

     

    Anticipated Length of Assignment

     

    6-12 months

    Job Summary

    Join the Front of House Team at the Gogue Performing Arts Center!

     

    Are you passionate about the arts and creating extraordinary guest experiences? The Gogue Performing Arts Center is looking for enthusiastic, customer-focused individuals to join our **Front of House Operations Staff** . This is your chance to be part of an exceptional team, delivering world-class hospitality to patrons, donors, special guests, and visiting artists.

     

    As a member of our team, you’ll be at the heart of every event, ensuring smooth operations and memorable experiences. Responsibilities include assisting with ticket purchases, inquiries, and day-of-event will call services, both in-person and over the phone. Welcoming and guiding guests to concessions, restrooms, and their seats with warmth and professionalism. Acting as a welcoming ambassador for the Gogue Performing Arts Center, providing top-tier customer service. Supporting events such as concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals under the direction of the Director of Operations, Patron Services Manager, and Operations & Events Coordinator.

     

    Why Work with Us?

     

    The Gogue Performing Arts Center is a world-class venue that brings unforgettable moments to life. By joining our team, you’ll contribute to meaningful experiences while gaining valuable skills and connections in the arts and events industry.

    AboutTES :

    This position is part of Auburn University’s **Temporary Employment Services (TES )** , a dedicated unit providing support across campus.TES offers opportunities to:

     

    + Gain professional experience in higher education.

    + Assist with seasonal work, special projects, or during peak workloads.

    + Contribute to the university’s mission while showcasing your skills.

    **Important Note:** AU students are not eligible forTES positions.

     

    Ready to take center stage and make an impact? Apply today and become a vital part of our Front of House team!

    Essential Functions

    + Possess excellent communication and interpersonal skills in dealing with peers, patrons, donors, and co-workers over the phone or in person.

    + Display substantial knowledge aboutGPAC events, performances, facilities, vendors, ticket sales packages, subscriptions, and policies.

    + May assist patrons with ticket purchases in person or over the phone via the ticketing system. Promptly address patron questions or concerns about the facility.

    + Provide outstanding customer service by displaying competence in use of correct grammar, punctuation, and spelling.

    + Maintain professionalism and discretion in dealing with organizational and patron information.

    + Day of show assistance with will-call, concierge, event set up/ break down, and house management, as assigned by the Director of Operations, Patron Services Manager, and/or Operations & Events Coordinator.

    + Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers.

    + Must be able to work nights and weekends as required.

    + Other duties as assigned.

     

    Why Work at Auburn?

    Minimum Qualifications

    + High School Diploma or equivalent.

    Expectations:

    + Customer service, and event operations set up/ break down experience is required.

    + Working knowledge of relevant Office 365 software: Outlook, Word, Excel, OneNote, etc.

    + Be able to bend, stoop, kneel, walk, climb ladders, and carry equipment.

    + Promote safe work practices and a safe environment for patrons, guests, and staff.

    + Must be able to lift and carry 20-30lbs.

    + Availability to work late nights and long hours.

    + Ability to work under tight deadlines.

    Desired Qualifications

    + Knowledge of any concert/theatrical event operations

    + Ticketing programs/software knowledge.

    + Above-average problem solving and communication skills.

    + Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and enthusiastic attitude.

    + Attend all mandatory trainings.

    + Follow procedures set forth by the department and university policies.

     

    Posting Detail Information

     

    Salary Range

     

    $12.00-18.00/hour

     

    Work Hours

     

    8am-5pm (hours can vary: Daytime, Late Nights, and Weekends.)

    City position is located in:

    Auburn

    State position is located:

    Alabama

     

    Posting Date

     

    01/22/2025

     

    Closing Date

     

    Equal Opportunity Compliance Statement

     

    AUBURN UNIVERSITY IS ANAFFIRMATIVE ACTION /EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO ) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit theirwebsite (https://auburn.edu/administration/tix-eeo/) to learn more.

     

    Special Instructions to Applicants

     

    Quick Link for Internal Postings

     

    https://www.auemployment.com/postings/50848

     

    Documents Needed to Apply

    Required Documents

    1. Resume

    Optional Documents

    1. Cover Letter