• Network and Technology Support Services

    CTG (New City, NY)


    CTG is seeking to fill a **Network and Technology Support Services** opening for our client in New City, NY.

     

    **Location:** Onsite in New City, NY

    Primary locations:

    East 70th Street, NY, NY 10021

    Park Ave South, NY, NY 10016

    **Schedule:** Weekdays: Monday–Friday, 2 PM – 10 PM

    Weekends (if scheduled): 9 AM – 5 PM

    **Remote Work:** Not available (hybrid only when working near the building)

    **Compensation:** Approx. $47K/year

    Position Overview:

    The Network and Technology Support Specialist provides technical and non-technical support to faculty, students, staff, and other end-users who have access to NYSID systems. This role resolves technology-related problems, monitors and installs software and hardware, manages general administrative issues, and provides a wide range of IT services.

    Key Responsibilities:

    + Provide technical support for desktop computers, applications, email systems, phone systems, network infrastructure, printers, and internet connectivity.

    + Guide and train end-users on software applications (VPN, RDP, Zoom, Avaya, RSA, Printing, Jenzabar, EMS) and hardware tools.

    + Maintain and store equipment, perform basic repairs, and manage network workstations and server hardware.

    + Perform daily backups, maintain data security, and escalate issues as needed.

    + Create and maintain virtual machines; configure, manage, and administer network infrastructure, servers, and databases.

    + Manage backup servers (DNS, TFTP, file servers, print servers, virtual servers, etc.) and implement Group Policy.

    + Create and modify user accounts, security groups, and distribution lists to protect institutional data.

    + Oversee Avaya phone system updates and configuration.

    + Develop and maintain computer master images, documentation, and deployment procedures.

    + Track inventory, discard expired consumables, and submit purchase orders for hardware, software, and supplies.

    + Provide audio-video system support and monitor internet connectivity.

    + Coordinate with software developers for bug fixes and update deployments.

    Qualifications:

    + Bachelor’s degree and at least one year of experience in system administration required.

    + Experience with Windows Server 2019, Virtual Machines, Active Directory, Microsoft 365, databases, networking, and TCP/IP.

    + Microsoft and Cisco certifications preferred.

    + Strong organizational skills, detail-oriented, able to multi-task and manage priorities.

    + Excellent verbal and written communication and customer service skills.

    + Experience in higher education and scripting (PowerShell, Visual Basic) a plus.

    To Apply:

    To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Laura Dominguez at 716-887-7203 or [email protected]** . Kindly forward this to any other interested parties—thank you!

     

    About CTG

     

    CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

     

    Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

     

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

     

    CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.