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Job Purpose

Lead the Sam’s Club and/or Walmart replenishment teams while providing hands-on daily support. Develop and execute short- and long-term replenishment and inventory strategies and activities. Collaborate with internal and customer teams to ensure all customer and Rise metrics are met, including fill rate, on-time delivery, in-stock, inventory levels, volume targets, forecast accuracy, and more. Execute customer-specific strategies and tactics to drive customer growth, performance, and retention. Perform inventory ordering, reporting, and analytical tasks to maximize inventory flow, meet customer in-stocks and expectations.

Essential Functions

+ Serve as supply chain and replenishment expert for Sam’s Club and Walmart to ensure excellence and consistency across the business and customer

+ Build and maintain strong relationships with customer teams, including replenishment and supply planning team members, merchants, buyers, and more

+ Collaborate cross-functionally with supply chain, operations, procurement, sales, and finance teams to ensure overall execution of daily and strategic plans

+ Support sales team with implementation, execution, and monitoring of growth plans

+ Perform analysis on inventory levels, forecasts, demand, service, etc., daily to ensure customer’s sales and inventory target goals are met

+ Review customer distribution center and store/club inventory levels to ensure purchase orders are being created as needed

+ Review customer purchase orders to ensure products ordered are in line with inventory targets and expectations

+ Access customer’s data sources to pull various reports for inventory planning, sales tracking, and in-stock

+ Assist team with daily reporting activities for out-of-stocks, purchase order shortages, store/club in-stock, and late deliveries

+ Work closely with other departments to ensure Rise is meeting customer expectations

+ Track customer forecasts weekly to ensure they align with sales and future production forecast; provide weekly recap to team members

+ Extract sales and inventory data from customer’s system for review and analysis

+ Track purchase orders weekly to ensure they are delivered on time and in full per customer expectations

+ Assist team with managing new item launches, item transitions, and holiday inventory flow

+ Manage the logistics and transportation information (ship points, destinations, facility calendars, and overrides) in the customer’s and Rise’s system

+ Manage orders from receipt to invoice, ensuring orders arrive on time and in full

+ Proactively communicate issues, opportunities, or order management-related information to customer’s replenishment or buying teams

+ Promptly communicate both verbally and in written form with customers, leadership, and cross-functional partners regarding any short or service concern

+ Research and investigate issues; find root cause, solve, and develop proactive solutions to prevent recurrence

+ Partner with transportation and logistics to develop and execute cost-effective distribution solutions

+ Provide after-hours and weekend coverage for missed deliveries/rejected loads as needed

+ Support food safety program, quality standards, and legality of manufactured products

+ Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies)

+ Bachelor's degree in supply chain management, accounting, finance, or business administration preferred

+ 5+ years of experience in replenishment, supply chain, or customer service with Walmart and/or Sam’s Club

+ Food manufacturing experience and familiarity with commodity-sensitive businesses preferred

+ Retail channel experience desired

+ Expert-level experience in Retail Link, Scintilla, Nova, Madrid 2.0, GRS, and other customer-specific systems

+ Strong computer skills, including Microsoft Office with advanced skills in Excel

+ Strong analytical and problem-solving skills

+ Ability to effectively communicate with multi-level personnel as well as customers and their leadership

+ Ability to work cross-functionally, convey complex issues, and maintain confidentiality

+ Ability to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environment

+ Ability to think quickly and handle frequent change

+ Self-motivated, goal oriented, quality driven, and capable of working independently with minimal supervision