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US Client Services and Onboarding, Manager

Closing date for applications: 14/09/2025

LocationStamford,United States

Job typePermanent

Contract typeFull Time

\#R-00263854

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours , we have plenty of options that help our people to thrive.

This role is based in the United States and as such all normal working days must be carried out in the United States.

Job description

_This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business_

**US Client Services and Onboarding, Vice President** .

Purpose

The NatWest Markets US Client Services team is responsible for delivering a best-in-class customer experience across the client lifecycle at Natwest Markets. The team is part of our First Line of Defence, directly interacting with functions including: front office, our customers, and global teams to ensure the operation of controls and processes related to Anti-Financial Crime, Client Account Management and Client Operations oversight.

What you’ll do

+ Team leader responsible for the delivery and management of the first line financial crime activities for the US region, ensuring adherence to the organization’s regional and global financial crime policies and standards.

+ Supervise, train, and develop team members, effectively allocating tasks to enhance team performance.

+ Lead by example, adapting management style to suit team members and collaborating with senior managers to effectively deliver operational processes, manage risks and problem solve.

+ Partner with global Oversight and regional second line Compliance teams to maintain effective oversight of financial crime risk frameworks, systems, and controls.

+ Build and maintain close partnerships with management stakeholders, sales teams, and clients to drive US onboarding prioritization.

+ Provide urgent first line guidance and decisioning support to our US business lines.

+ Identify areas of pre-trade customer journey process improvements, collaborate with regional and global stakeholders, and implement changes.

+ Partner with global counterparts to perform effective supervision and oversight of internal services provisioned into the region from our global hubs.

+ Maintain the team’s Written Supervisory Procedures for covered functions as defined in FINRA Rule 3110.

+ Proactively establish and monitor adequate controls to demonstrate supervision over team activities and ensure they are operating effectively.

+ Design, implement and maintain key performance indicators, focusing on operational efficiency, compliance accuracy, and client satisfaction.

+ Partner with second line and project teams to deliver regulatory change and understand the impact across client operations processes, procedures, and technology.

+ Lead first line response to all internal audits, external audits, and regulatory exams.

Conduct and Line of Defence

+ Comply with Our Code, Purpose, Values, and relevant Policies.

+ Respect and adhere to relevant regulatory obligations and Conduct Rules.

+ This is a first line job, as described in the Three Lines of Defence Principles.

+ Promote a culture where risk, including financial crime and fraud, is managed effectively, including prompt identification, escalation, and reporting.

Knowledge & Experience

+ 10+ years of relevant work experience.

+ Team leader experience managing a client onboarding and/or first line of defence team

+ Expert knowledge of Anti-Financial Crime laws and regulations and best practice first line procedures and processes for a US broker-dealer.

+ In-depth knowledge of pre-trade client onboarding processes related to US broker-dealers and capital markets businesses with experience across a wide range of regulatory requirements (AML/KYC, securities rules, Dodd Frank, etc.).

+ Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

+ Experience overseeing and receiving offshore services in a global operating environment.

+ Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

+ Strong leadership qualities with the ability to manage teams and projects, performing well under pressure in a demanding environment.

+ Strong capabilities in building relationships and influencing, managing stakeholders effectively.

+ FINRA Series 99 or equivalent registration is required, ACAMS certification is a plus.

The expected base annual salary range for this position is $150,000 - $175,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications, and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.

It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters** here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) **.