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Summary This position is located at FMWR - Business Operations Branch - Leisure Travel Services. Eligible for participation in the NAF Benefits program and leave accrual. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Will provide supervisory duties for the assigned area of responsibility. Including ticket sales for local events, attractions, information on rental cars, ground transportation, dinner reservations, and general information about hotels and the area. Provides travel information and assistance to persons giving information on attractions they plan on visiting, providing tickets to attractions, and preparing itineraries. Performs a full range of supervisory duties, including recommending recruitment or reassignment actions, conducts performance appraisals and submits for approval by the manager. Prepares documentation for payment of vendor, balances daily receipts, bank statements, and daily activity reports; makes daily deposits. Establishes and maintains files; revises and disposes of files in accordance with procedures. Prepares budget, and composes routine correspondence from brief notes, oral instructions, or on the basis of precedents Requirements Conditions of Employment Qualifications Progressively responsible experience, including supervisory or managerial experience. Must have exceptional communication and people skills in customer service and problem resolution and be able to supervise the work of others. Experience in attraction sales and guest services is desirable. Education A two (2) year degree (AA) with a major emphasis in hospitality management or closely related field may be substitute for some of the required experience. Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1PM by 09/15/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized , based on a determination that a PCS move in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. If claiming Spousal preference must attach PCS Orders to Ft Hood with Marriage license. If claiming Veteran consideration must attach DD 214 Member 2 or 4 Copy.