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About the Role

We’re looking for a resourceful and customer-focused Customer Service Representative to support a high-profile fleet management client. This role is part of a collaborative account team, providing top-tier service to drivers, internal stakeholders, and external partners. If you thrive in a fast-paced environment and enjoy solving complex problems with professionalism and empathy, this is the role for you.

Key Responsibilities

+ Handle inbound emails and phone calls from drivers and stakeholders regarding fleet-related issues

+ Assist with vehicle orders, billing changes, insurance card distribution, and driver data updates

+ Provide support for unique customer situations (e.g., impounded vehicles) with empathy and problem-solving

+ Make outbound follow-up calls and ensure accurate documentation in internal systems

+ Use internal tracking systems (CARE) to manage and resolve customer inquiries

+ Create vehicle selectors and generate reports using Excel

+ Communicate with drivers via email to gather missing information

+ Maintain high standards of professionalism in all interactions

Required Skills & Experience

+ 2+ years of office-based customer service experience

+ Proficiency in Salesforce and Microsoft Excel (including v-lookup and basic pivot tables)

+ Strong written and verbal communication skills

+ Ability to multitask and enter data in real time across multiple systems

+ Typing speed of 40+ WPM

+ High school diploma or equivalent

+ Comfortable with video meetings via Microsoft Teams

+ Strong grammar and attention to detail

Work Environment & Perks

+ Business casual dress code

+ Brand new office with amenities: ping pong tables, golf simulator, gym membership (includes workout classes and sauna)

+ Opportunities for overtime

+ Stable and growing company with potential for long-term employment

Additional Information

+ Testing Required: Excel test (formatting & pivot tables), typing test (40 WPM), email summary

+ Breaks: Two 15-minute breaks + 1-hour unpaid lunch

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alpharetta,GA.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.