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Posting Details

Working Title Evening Services and Equipment Coordinator

Position Number 00035A

Department LIBRARY PUBLIC SERVICES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category F Administrative Support (Clerical & Sales)

Job Description

The position coordinates evening patron services and equipment servicing, and provides financial and other operational support services. Provides high quality customer service at the help desk and assists users with research, circulation, library, student support services, and technical questions.

Type of Recruitment

Knowledge, skills and abilities

+ Demonstrated knowledge of basic business and writing skills;

+ Demonstrated knowledge of basic mathematical skills to reconcile financial data and perform statistical data collection;

+ Demonstrated considerable knowledge of effective customer service and problem resolution techniques;

+ Demonstrated considerable knowledge of library research resources

+ Effective time management and organizational skills to plan and prioritize work to meet deadlines

+ Considerable interpersonal, oral, and written communication skills;

+ Demonstrated considerable skills in word processing and spreadsheet applications

+ Demonstrated considerable problem solving and critical thinking skills

+ Demonstrated ability to supervise, train and evaluate a diverse library staff and student assistants

+ Demonstrated considerable ability to exercise independent judgment and decision making within general guidelines

+ Considerable ability to work well in a diverse team environment, as well as independently;

+ Considerable ability to follow and interpret policies and procedures in performing detailed work;

+ Demonstrated considerable skill working with personal electronic devices such as laptops & tablets, digital cameras, camcorders, webcams

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Considerable work experience in providing customer service in a busy public setting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

+ Some knowledge of Library of Congress classification system.

+ Some knowledge of library systems, services, and organization.

+ Some experience working in a library.

+ Some experience with integrated library systems and knowledge of circulation functions.

+ Some experience working in higher education.

Conditions of Employment

Work schedule is Sunday-Thursday, 4pm-1am

Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - $33,828

Posting Detail Information

Job Requisition Number S03040

Job Open To General Public

Open Date 09/01/2025

Close Date 09/12/2025

Open Until Filled No

Special Instructions Summary

Please include names and contact information for three professional references, preferably current and former supervisors

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page odu.edu/library

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

+ Resume

+ Cover Letter/Letter of Application

+ Contact Information for Professional References

Optional Documents

+ Curriculum Vitae

+ Yellow Layoff Form

+ Blue Layoff Card

+ AHP Letter