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Posting Details

Working Title Financial Aid Training and Outreach Coordinator

Position Number 00173A

Department FINANCIAL AID OFFICE

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category B Professionals

Job Description

As the Financial Aid Outreach Coordinator, this position will be responsible for the mission of the Enrollment Management area and the Office of Financial Aid by ensuring the delivery of financial assistance to university students; providing student counseling and processing support; developing and monitoring outreach efforts, interactive media and other duties as assigned. Manages the Virginia Military Survivors and Dependents Education Program ( VMSDEP ).

Type of Recruitment

Knowledge, skills and abilities

Considerable knowledge of effective customer service and problem resolution techniques. Working knowledge of financial aid and administrative service programs. Working knowledge of information systems (e.g. Banner, PeopleSoft, or a similar program). Demonstrated excellent organizational and time management skills. Demonstrated excellent oral and written communication skills. Demonstrated skill with PC-based software to include Microsoft Office Suite to include manipulating data and producing reports. Demonstrated ability to coordinate multiple projects and make decisions. Demonstrated ability to analyze and interpret complex program regulations. Demonstrated ability to lead and direct the work of others. Considerable knowledge of social media and event planning to support the agency’s mission.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Considerable experience in the Financial Aid profession or a related field. Considerable experience providing customer service and administrative support in an intense high-volume public contact environment. Considerable experience with public speaking experience, presentations and/or delivering training.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Comprehensive experience in the Financial Aid profession to include making decisions concerning financial aid awards. Considerable experience with public speaking and delivering training in a higher education environment. Considerable experience using Banner.

Conditions of Employment

Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

Currently, this is NOT a remote position and weekends and evening hours are required.

Annual Salary/Hourly Rate Salary range between $ - 45,000 - 50,000

Posting Detail Information

Job Requisition Number S03041

Job Open To General Public

Open Date 09/01/2025

Close Date 09/26/2025

Open Until Filled No

Special Instructions Summary

N/A

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page WWW.ODU.EDU

Department Home Page https://www.odu.edu/finaidoffice

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ Tell us about your social media experience in a professional setting.

(Open Ended Question)

+ Describe your public speaking experience.

(Open Ended Question)

+ Briefly describe the last event you planned and executed. What was your role and how would you evaluate its success?

(Open Ended Question)

+ Do you have experience in counseling students?

(Open Ended Question)

+ Do you have intermediate level skills and abilities in the application and use of Microsoft Office software programs to include Word, Excel, PowerPoint, and Access to track and maintain data to produce reports, correspondence, presentations and various other documentation?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

+ Cover Letter/Letter of Application

Optional Documents

+ Yellow Layoff Form

+ Blue Layoff Card

+ AHP Letter