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Director of ADR Services

Date Posted:Aug 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

Description

Overview

The American Arbitration Association (AAA) seeks a strategic and client-focused Director of ADR Services to support our dispute resolution operations in California. In this role, you will oversee the administration of arbitration and mediation cases, cultivate business relationships with legal and industry stakeholders, and champion the use of AAA’s services across the region. You will manage case lifecycles, advise arbitrators on procedural matters, contribute to panel recruitment and training, and analyze service trends to enhance our operations. This is an excellent opportunity for a dynamic legal or business professional with strong presentation, business development, and client engagement skills to join a national leader in ADR.

This position offers a hybrid work arrangement; candidates must reside at a location within 125 miles of our Los Angeles or San Francisco, CA office location. Compensation will be determined based on geographic location.

+ Los Angeles, CA - $104,000 - $109,500

+ San Francisco, CA - $110,000 - $115,000

This position is also eligible for an annual performance-based incentive.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications

Education: Bachelor’s degree in business, legal, or a related discipline (advanced degree preferred).

Experience: 3–5 years of relevant experience in business development, preferably in legal services, or an equivalent combination of education and experience.

Skills and Abilities:

• Proven ability to develop and maintain strong client relationships.

• Proficient in Microsoft Office Suite and case management systems.

• Strong written and verbal communication, presentation, and analytical skills.

• Ability to interpret legal and business documents.

• Comfortable with occasional travel (approximately 15%).

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.