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Houseless Outreach and Resource Navigator

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Houseless Outreach and Resource Navigator

Salary

$23.44 - $31.50 Hourly

Location

Lincoln County, OR

Job Type

Full-Time

Job Number

25-68 (753)

Department

Health and Human Services

Division

BEHAVIORAL HEALTH

Opening Date

08/19/2025

+ Description

+ Benefits

Position Summary

$23.44 - $31.50 per hour*

*Lincoln County follows Oregon Pay Equity laws in reviewing education and experience for wage offer.

Lincoln County offers a comprehensive benefits package including:

+ Medical, Dental, & Vision Coverage

+ 11% County contribution to 401(k)

+ County funded Health Savings Account (HSA)

+ $40,000 County Paid Life Insurance

+ Employee Assistance Programs (EAP)

The Lincoln County Winter Shelter is open November 1st through April 30th.

Lincoln County is once again gearing up for the winter months to provide shelter and safety for some of our most vulnerable citizens. We are looking to increase the awareness of resources and assistance in connecting to those resources by adding a Houseless Outreach and Resource Navigator into the shelter program. This person will a ssess the physical health, mental health, and social support needs of unhoused individuals supported by the Lincoln County Shelter Program. They will provide services to those supported in the Emergency Winter Shelters and those identified through outreach efforts, p roviding navigational support for identified individuals (i.e., linkage, monitoring, advocacy, documentation), as needed.

Community Shelter and Resource Center Logo

Essential Functions/Major Responsibilities

This position involves the use of County vehicles and occasional transportation of clients.

Screening and Service Planning:

+ Screen unhoused individuals for the social determinants of health, using tools identified by the HHS Department.

+ Determine health and social support needs.

+ Develop plans to address resources and support needs.

+ Document findings according to procedures established by the County HHS Department.

Linkage and Monitoring:

+ Carry out the traditional functions associated with service navigation to include linkage, monitoring, and advocacy.

+ Provide coaching utilizing motivational interviewing strategies to encourage individuals to register for and accept available services and supports.

+ Assist individuals with Medicaid/Oregon Health Plan coverage application.

+ Link/refer individuals to needed services using electronic platforms determined by the County HHS Department.

+ Monitor, track, and report on the status and progress of identified individuals.

+ Respond to referrals from health care providers or community partners to support people with economic, logistical, and other non-clinical barriers to accessing care.

Chantelle Estess, Program Manager (left) and Andrea Ibarra, Assistant Program Manager (right)

Typical Qualifications

Minimum Education Level

High School Diploma / GED

Minimum Experience Level

Two- Three years' experience in a Health and Human Services setting working with marginalized or vulnerable populations.

Certifications

Specifics: Must be able to obtain OHP Assistance Certification within six months of employment.

Driver’s License

Oregon Driver's License required within 30 days of hire.

Desirable Qualifications: Bilingual and/or bicultural competencies for the Latino population are preferred.

Knowledge of:

+ Needs of underserved and vulnerable populations.

+ Health disparities and trauma informed service delivery.

+ Basic HHS programs, community programs, and services available.

+ Eligibility and enrollment rules and procedures and coverage options under Medicaid, OHP, or the Health Care Market Place.

Skill or ability to:

+ Use initiative and judgement in carrying out tasks.

+ Advocate for client needs.

+ Screen individuals for social risk factors. Provide coaching and social support by utilizing motivational strategies to encourage individuals to obtain needed physical and mental health services. Link individuals to community resources as needed.

+ Maintain client confidentiality in accordance with HIPPA and CFR-42.

+ Build rapport and relationship with client necessary to assist in removing barriers and moving client toward client’s goals.

+ Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will understand.

+ Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).

+ Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.

+ Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follow instructions, policies, and procedures.

REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Lincoln County, OR | Official Website (https://www.co.lincoln.or.us/)

Health & Human Services | Lincoln County, OR

Community Shelter and Resource Center | Lincoln County, OR (https://www.co.lincoln.or.us/1109/Community-Shelter-and-Resource-Center)

For more information or to obtain the full job description, please reach out to [email protected]

Lincoln County offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision which is paid at 90% by the County and 10% by the employee. Other fully paid benefits include life, AD&D, long-term disability insurance. Other optional insurances are available. A 401K retirement plan is also provided. The County's current contribution rate is 11%.

Regular and Trial Service employees working between 20 - 39 hours per week on a regular basis are eligible for pro-rated employee benefits.

Employer

Lincoln County

Address

210 SW Second St. Newport, Oregon, 97365

Phone

541-265-4157 541-265-0375

Website

http://www.co.lincoln.or.us