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Customer Service Representative

Open Date 9/1/2025

Shift -not applicable-

Category Customer Service

Division Forkardt Hardinge

Location Elmira, NY

Remote Position Y/N

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Description

Job Title: Customer Service Representative

Department: Sales

Shift: First Shift

Employment Type: Full-Time

Exemption Status: Non Exempt

Company Overview

Forkardt Hardinge is a leading provider of precision manufacturing solutions and tooling systems. We are committed to delivering high-quality products and exceptional service to our customers in the machining and manufacturing industries. Our team is dedicated to innovation, collaboration, and continuous improvement.

Position Overview

The Customer Service Representative - Workholding is responsible for interacting with customers, distributors, and Forkardt Hardinge field personnel to answer questions, identify solutions, provide quotes, and place orders. This position will provide customer service activities that follow company guidelines to ensure a high level of customer satisfaction.

Key Responsibilities

Effectively communicate using various channels such as phone, live chat, email, and in person.

Provide timely and accurate customer support to all questions, requests, and complaints in a manner that maintains and strengthens the customer relationship.

Process quotes and perform follow-up activities to generate sales.

Process purchase orders in a timely and accurate manner, monitor production timelines and expedite deliveries per customer requests.

Develop excellent product knowledge to support customer selection of best product to fit their needs. Participate in cross-training to expand knowledge base.

Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.

Qualifications

High School Diploma required. Associate Degree in a related field preferred.

Skills & Requirements:A minimum of 3 to 5 years of experience in a customer service environment preferred. Experience in a manufacturing setting is desired. Excellent computer skills required, proficiency in MS Word, Excel, and Outlook preferred. Experience with JD Edwards is preferred. Excellent customer service skills required. Proven ability to handle multiple priorities required.

Compensation and Benefits

Pay Range: $18.00-$22.00/hr

Comprehensive benefits package including:

Health insurance

Life insurance

401(k) retirement plan

Paid time off

Paid holidays

Long-term disability insurance

Work Environment

Forkardt Hardinge is an Equal Opportunity Employer, Veteran/Disability

Updated 8/28/2025

#ZR

About the Organization Forkardt Hardinge WorkholdingFor over a century, Forkardt & Hardinge have been at the forefront of precision workholding solutions. Our legacy of excellence continues to set the industry standard, ensuring that your machining operations are as efficient and accurate as possible. We help you achieve the tightest tolerances and the highest quality parts that stand up to the rigors of your toughest machining tasks. Whether you need collets, chucks, rotary tables, or custom workholding solutions, our Workholding offers a comprehensive range of products to meet your specific needs. Our industry-leading innovation is driven by our research and development to bring you the latest advancements in workholding technology that is trusted by small and large machining professionals worldwide.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.