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What you'll bring to the team

•** **Guest Experience Supervisor (Health and Safety)

• _LEGOLAND Discovery Center Dallas_

**Lead. Inspire. Build Awesome Memories.** 🧱✨

Are you a natural leader who thrives in fast-paced, guest-facing environments? Do you love LEGOs, laughter, and leadership? 💛 As our **Guest Experience Supervisor** , you’ll be the go-to person for ensuring smooth operations, inspiring a high-energy team, and delivering **unforgettable guest moments** — all while keeping safety and smiles top of mind! 😄

Qualifications & Experience

•** **About the Role

The **Guest Experience Supervisor** plays a **key leadership role** within the attraction, overseeing front-line operations and ensuring that every guest enjoys a **safe, fun, and magical experience** . This role is deeply involved in the **day-to-day running** of the Guest Experience team, with hands-on, shoulder-to-shoulder leadership.

You’ll also serve as a **Duty Manager** , overseeing the full attraction and working collaboratively across departments to keep everything running smoothly! 🏗️

•** **What You'll Do

+ 🧡 Deliver **exceptional guest service** , aligned with Merlin’s _Guest Obsession_ standards.

+ 🎤 Lead daily briefings, motivate your team, and foster open communication.

+ 🧍‍♂️ Be floor-based — lead by example and stay involved in the action!

+ 🎯 Support team development through coaching, performance feedback, and mentorship.

+ 🎁 Partner with leadership to create **incentives and rewards** that keep the team energized.

+ 🧠 Ensure safety procedures and operational standards are followed to the letter.

+ 📆 Manage team schedules, training, and onboarding for new hires.

+ 🔍 Monitor and evaluate the guest experience across all touchpoints — suggest improvements!

+ 🛠️ Troubleshoot issues on the floor, resolve guest concerns, and champion service recovery.

+ 💡 Inspire creativity and welcome innovative ideas from your team!

+ 🏆 Support KPIs and secondary spend goals with smart, guest-focused strategies.

•** **Team Leadership

+ 🤝 Set clear expectations, provide timely feedback, and recognize wins.

+ 🎓 Lead the **training strategy** for new and current team members.

+ 🚀 Help develop career pathways and performance plans.

+ 📢 Communicate clearly and consistently across all levels.

•** **Operational & Administrative Duties

+ 🧾 Monitor inventory levels, track product scores, and report guest dwell time.

+ 📊 Assist in analyzing performance metrics to drive business improvements.

+ 🏗️ Coordinate with other departments to ensure optimal coverage and smooth operations.

+ 🎯 Assist with appraisals, reviews, and setting team objectives.

•** **What You Bring to the Build Table

+ 🎓 High school diploma or GED required.

+ 👥 At least **2 years of supervisory experience** in a guest-facing environment (retail, hospitality, attractions, etc.).

+ 🗣️ Excellent communication and people management skills.

+ 💪 Ability to lead under pressure while maintaining a calm, professional demeanor.

+ 🛍️ Proven sales skills with a passion for enhancing guest experiences.

+ 💻 Experience using POS/till systems and basic computer tools.

+ ⚡ Great multitasking skills and the ability to juggle multiple priorities with ease.

•** **Health, Safety & Security

+ 🛡️ Always ensure a safe working environment for team and guests, following Merlin Entertainments Group Health & Safety policies.

+ ✅ Must report and support investigations into incidents, and implement corrective actions as needed.

+ 🧯 Maintain compliance with licensing, risk assessments, and training records.

•** **Working Conditions

+ Must be flexible to work **mornings, evenings, weekends, and holidays** .

+ Attendance is **mandatory** — your presence on the floor makes the magic happen!

+ Physical demands include: standing/walking for extended periods, lifting up to 70 lbs, bending, kneeling, climbing stairs/ladders, and using PPE as required.

+ You may be exposed to varying temperatures, noise levels, and lighting conditions throughout the attraction.

•** **Why Join the LEGOLAND Discovery Center Family?

+ 🌈 Work in a **playful, creative, and energetic environment** where no two days are the same!

+ 🧱 Be part of an amazing team building **memorable experiences** for families every day.

+ 🎟️ Enjoy **free attraction entry** , **employee discounts** , and **career growth** opportunities with Merlin Entertainments — a global leader in location-based entertainment.

+ 🌍 Join a company that values **diversity, inclusion, safety** , and **fun** !

**Apply today and start building your career — one brick at a time!** 🧱🚀

Let’s make magic together at **LEGOLAND Discovery Center Dallas!** 💫

Benefits

• **Benefits of Joining Merlin Entertainments!** 🎉

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

• Recognition Programs and Rewards: Celebrate your achievements and hard work!

• 401(k) Program: Save for the future with company matching contributions.

• Tuition Reimbursement Programs: Get support for further education and career growth.

• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $20.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9685/guest-experience-supervisor---health-%26-safety/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-TX-Grapevine, TX_

**Job ID** _2025-9685_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _LEGOLAND Discovery Center Dallas_