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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

+ The Supervisor is responsible for the daily workflow for his/her assigned area to support quality patient care. Assists Radiology leadership in the day-to-day technical operation of the department in an efficient and cost-effective manner. The diagnostic supervisor will work collaboratively with the radiology associate director, radiology director, medical staff, and administration to ensure that quality patient care is delivered. Actively supervises the quality of care delivered to patients and participates in departmental QC and performance improvement activities. The Diagnostic Supervisor must follow physician's orders precisely, maintaining a high degree of accuracy in positioning and exposure and conform to regulations concerning the use of radiation to protect themselves and their patients from unnecessary exposure. Under the direction of a radiologist and/or surgeon, performs high quality diagnostic imaging examinations using ingenuity, initiative and independent judgment of patients in a safe and timely manner. Other tasks include approving and coordinating MyTime requests to ensure appropriate coverage, estar payroll, participating in the selection, orientation, evaluation, and coaching of staff. The supervisor also provides leadership to Staff Councils and other committees for modality-specific services and serves as a PACS Super User.

Responsibilities:

+ Assists radiology leadership with implementation of departmental policies and procedures that guide and support the provisions of services.

+ Demonstrates financial accountability. Provides input on cost savings and productivity enhancements.

+ Communicates regularly with staff on progress toward defined goals/required results. Is open to suggestions and new ideas from staff. Provides specific feedback, coaching and corrective action when necessary.

+ Exemplifies superior customer service skills and performs service recovery.

+ Foster teamwork around staff, engage employees in the decision-making process when appropriate and values diversity.

+ Monitors QA compliance objectives and ensuring that targets are achieved.

+ Assists radiology associate director with all regulatory requirements.

+ Proficient in departmental and hospital information technologies such as PACS, PennChart and job specific related areas.

+ Performs all necessary preparations related to diagnostic x-ray procedures:

+ Obtains patient history, explains the procedure, and addresses any patient concerns prior to beginning the procedure.

+ Performs all necessary checks for accuracy of the prescription, precertification/authorization if required by individual insurance companies, PennChart order and patient identification.

+ Perform all procedures following the appropriate imaging protocols. All technical factors should be appropriate for the age of the patient with consideration of the tools available for shielding and dose reduction.

+ Compiles and reviews images, provides applicable comparison studies, and prepares documentation for interpretation.

+ Performs quality control testing as required.

+ Clean, adjust and perform routine maintenance on equipment

+ stock and replenish supplies as required.

+ Responsible for coordinating all work assignments including staffing schedules and call schedules. Maintains adequate staffing according to department operating budget.

+ Assists in training and/or instruction of student technologist, new employees and ancillary personnel

+ Participates in on-call coverage for the department, maintaining a 1 hour response time.

+ Responsible for ACR accreditation

+ Leads the department to provide a high level of Employee Satisfaction

+ Regularly meets with all employees to improve communication and to build productive relationships.

+ Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance

+ and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

+ Analyze employee satisfaction data & identify opportunities for improvement.

+ Focus energy on collaboration and not blame.

+ Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.

+ Manage team and individual performance in alignment with the UPHS vision of service excellence:

+ Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations.

+ Focus energies on collaborating in problem resolution rather than finding blame.

+ Manage patient/client complaints and provide timely follow up to ensure satisfaction.

+ Ensure that staff understand and demonstrate service recovery commitment.

+ Works with other clinical and entity leadership in developing programs, services, and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.

+ High Reliability Patient Care

+ In conjunction with all stakeholders involved in the patient care processes, institute operational changes based on data.

+ Communicate, reinforce, and update as necessary environment of care procedures, (e.g. safety, security, hazardous materials, emergency, medical equipment, and utility management.)

+ Continuously improve unit/department operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.

+ Participates in and supports patient safety goals and initiatives

+ Communicate roles, accountabilities, and performance measures to all staff.

+ Identify unit quality metrics, review, and track monthly

+ communicate to the staff, and develop/implement action plans to improve performance.

+ Regulatory Compliance: (In partnership with Leadership Team)

+ Ensures compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA,and others

+ Identify the competencies required for each patient population that employee works with (neonate, child, adolescent, young adult, middle adult and older adult

+ Assure that staff are competent to deal with age specific needs of their population

+ Is explicit and patient when interacting with patients, family members and care givers.

+ Provides instruction to patients/caregivers

+ allows time for questions, etc.

+ Speaks respectfully to adult patients and approaches the individual on an adult level

+ Addresses patients with his/her full name

+ Is always mindful of patient privacy

+ Participates in entity and department initiatives for patient/employee safety

+ Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position

+ Operations / Financial Management

+ Is expected to support and comply with all standards for UPHS licensure

+ to include TJC, State and any other licensing agency.

+ Is expected to complete all annual in-service programs both online and on paper as established in UPHS and Department policies.

+ Completes and verifies payroll hours for individual employees

+ Budget management for AU/Dept

+ Review Financial Reports distributed to ensure all activity within an AU is expensed in the month.

+ Provide Accounting with accruals

+ Provide Accounting with direction on prepaid expense items

+ Preview monthly expense reports to detect errors/discrepancies and resolve issues

+ Provide budget variance explanations to Radiology Administration

+ Analyze and manage data as tool to manage expenses

+ Ensure Requestor/Drafter understands Material Management Processes

+ Proactively develops change management strategy for major organizational activities and events

+ Implements change management strategy within Department and UPHS in alignment with UPHS objectives.

+ Identifies and facilitates agreement of major messages which are consistent and reflects Penn Princeton core values

+ Communication plans are effectively implemented

+ Ensure appropriate follow-up of major issues

+ Manage routine and crisis communications throughout the entity/community as they arise

+ Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.

+ Evaluates effectiveness of change and implementation plans.

+ Providing direction, delegation, and removing obstacles to get work done.

+ Planning and prioritizing work to meet commitments aligned with organizational goals.

Credentials:

+ ARRT Diagnostic Radiology (Required)

+ Basic Cardiac Life Support (Required)

Education or Equivalent Experience:

+ H.S. Diploma/GED (Required)

+ Education Specialization:Equivalent Experience:

+ Associate of Arts or Science

+ Education Specialization:Radiologic Technology ProgramEquivalent Experience:•And 5+ years Supervisory experience in diagnostic x-ray

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Salary Range:

$37.63 - $60.01/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Click here (https://www.uphshrandyou.com/public/welcome) for information on UPHS’s Benefits.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 283990