"Alerted.org

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

About USS

You may not notice us, but we are always there. The USS team takes pride in providing essential services like portable restrooms and sinks, temporary fence, roll off dumpsters at construction sites, industrial facilities and live events in communities all across the nation. The USS frontline operations teams make it happen for our customers everyday, rain or shine. From maintaining our equipment and delivering it to customer sites with ongoing, industry leading service, no two days are ever the same. When you join Operations at USS, you join a team with high standards that takes care of each other like family. We are committed to your personal development and are here to help you reach your career and life goals. If you’re ready to take on a fast-paced environment and work with the largest player in the portable sanitation space, then apply today to Go Places with USS!

PRIMARY PURPOSE

The Fence Team Manager will have an opportunity to assemble and manage a new elite team of Fence Specialists dedicated to delivering excellent customer service through timely and accurate quoting, order entry, scheduling, and processing of fence related orders.

Essential Functions

ESSENTIAL FUNCTIONS

• Recruit, hire, train and develop Fence Specialists and/or their supervisors

• Provide day-to-day management to Fence Specialists and/or their supervisors, including managing work schedules to maintain required coverage, and handling payroll approvals

• Work with the Regional Services Leadership Team to develop team goals, business metrics, operating procedures, and departmental policies

• Perform quality assurance regarding employee customer service skills, technical accuracy, and conformity to operating procedures and departmental policies

• Identify issues and trends, develop workable solutions, and coach team members to ensure outstanding service is delivered to both internal and external customers

• Work across the organization, particularly with Sales and Operations, to build relationships, influence stakeholders, and drive consensus regarding customer experience issues

• Own difficult-to-resolve issues regarding customer or cross-functional challenges, driving the conversation to conclusion and win-win solutions

• Report on team performance on a monthly and as-needed basis

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position does have direct supervisory responsibilities.

Qualifications

QUALIFICATIONS

+ **Bilingual**

EDUCATION

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

experience in management or related field

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

5

of supervisory experience in the customer service field, operations and/or training or equivalent combination of education and experience.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Deep understanding of company’s fence product line and services preferred, as well as company specific applications, technology, and terminology

• Results-oriented leader that is invested in developing their team and fosters success

• Proven ability to train and lead others

• Understanding of business drivers, including financial and operational data necessary to direct and/or influence fence-related activities across the company

• Excellent written and verbal communication skills

• Analytical and process oriented

• Ability to collaborate well across multiple departments to deliver solutions

• Strong commitment to customer service

• Excellent organizational and time management skills

• Ability to independently manage and prioritize workload

• Highly detail and quality oriented with a focus on thoroughness and accuracy

• Proficient in MS Office Suite

PHYSICAL REQUIREMENTS

Demand

Frequency

Sit while answering phones or reply to emails

Constant

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Constant

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

+ Paid Time Off (pro-rated for Part-Time employees)

+ Paid Holidays

+ Medical/Pharmacy

+ Dental

+ Vision

+ 100% Employer-Paid Short-Term Disability

+ 100% Employer-Paid Long-Term Disability

+ 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

+ Voluntary Employee Life & Accidental Death and Dismemberment

+ Voluntary Spousal Life

+ Voluntary Dependent Life

+ Hospital Indemnity, Accident and Critical Illness

+ Commuter/Transit Account

+ Healthcare Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Health Savings Account

+ 401(k) with employer match

+ 100% Employer-Paid Employee Assistance Program (EAP)

+ Employee Discounts

Physical Requirements

+ Sit while answering phones or reply to emails

+ Use hands and fingers to handle, control or feel objects tools or controls

+ Repeat the same movements when entering data

+ See details of objects that are less than a few feet away

+ Speak clearly so listeners can understand

+ Understand the speech of another person

+ Focus on one source of sound and ignore others

+ Hear sounds and recognize the difference between them

+ See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

+ Holiday & Paid Time Off (pro-rated for Part-Time employees)

+ Medical/Pharmacy

+ Dental

+ Vision

+ Employer-Paid Short-Term Disability

+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

+ Voluntary Employee Life & Accidental Death and Dismemberment

+ Voluntary Spousal Life

+ Voluntary Dependent Life

+ Hospital Indemnity, Accident and Critical Illness

+ Commuter/Transit Account

+ Healthcare Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Health Savings Account

+ 401(k) with employer match

+ Employer-Paid Employee Assistance Program (EAP)

+ Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range

$73,500.00 – $106,600.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.