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Employment Type:

Full time

Shift:

Day Shift

Description:

**Lead Information Desk Clerk** : FT Days -8AM to 430PM, Monday to Friday

The Lead Information Desk Clerk supervises Information Desk Staff and serves as a liaison between Information Desk Staff and the Manager of Security Services.

In addition to the primary general duties assigned to the Information Desk Clerk, which include acting as a receptionist to all hospital visitors, screening and badging all hospital visitors, and providing directions, patient information, and answers to basic information requests, the responsibilities of the Lead Information Desk Clerk include, but are not limited to, the scheduling of Information Desk Staff, including the management of post assignment schedules and PTO and overtime schedules, ensuring adequate staff coverage at all hospital screening posts, acting as a point person between the Information Desk and Security Services and Patient Transportation, collaborating with the volunteer coordinator to arrange volunteer assistance at Information Desk posts, managing the training of Information Desk Staff and the creation and distribution of training materials, developing and submitting weekly status reports, maintaining Information Desk supplies, and monitoring the organization and cleanliness of Information Desk area. Other job duties as assigned.

Work involves excellent interpersonal skills, supervisory skills, conflict resolution skills, and the ability to handle multiple requests at a time.

**Education Requirements** :

High School Diploma

**Experience Requirements** :

+ One year experience scheduling of staff.

+ Prior experience on Information Desk.

+ Demonstrated excellent interpersonal communication skills.

+ Previous public contact experience in a high activity atmosphere.

+ High level of accuracy

Pay Range: $17.85 - $25.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran