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NYBG Job Description

Title Reports to

Associate Manager, Retail (Plants) Director, Commerce Experience

Position Summary:

The Associate Manager, Retail (Plants) is responsible for supporting the

retail operations with a specific emphasis on horticultural operations at NYBG Shop, including: plant receiving, pricing, merchandising, product order fulfillment, nursery maintenance tasks and daily operations. They will uphold the plant quality and professional standards expected of NYBG while assisting in meeting sales goals and educating visitors.

Specific Duties & Responsibilities:

+ Work with the Director of Commerce & Experience and Manager, Retail Experience to ensure operational efficiency in receiving, tagging, stocking, displaying, markdowns, watering, cleaning, and maintaining all plants and display areas in NYBG Shop during all seasons and weather.

+ Coordinate plant deliveries with vendors, work with manager to ensure we are staffed to handle deliveries

+ Manage inventory, reduce shrinkage, run reports, and work with warehouse to make sure store is stocked.

+ Share plant and product knowledge, new arrivals, and current trends to inform and inspire customers and staff.

+ Actively participate in managing the store environment and customer experience by facilitating an energized pace and ensure the team is heard and supported.

+ Seeks out knowledge to become an expert in all store plants and products; plans and executes collaborative and educational meetings to elevate employee confidence.

+ Supports daily operating processes such as opening and closing procedures, customer service, and register functions.

+ Adheres to store's safety standards, inventory accuracy, and upholds all company policies to support store profitability.

+ Provides insights related to customer and employee experience and communicates feedback to the Shop or Store Manager and Director.

+ Handle accounts payable for all live plant inventory. Includes reviewing, verifying, and processing vendor invoices by matching up invoices to receiving documents.

Communicated with vendors regarding payment status, incomplete orders, and damages.

Qualifications:

+ 3+ year of experience in plant care and nursery maintenance

+ Bachelor's degree in Horticulture or related field, preferred.

+ Knowledge of tropical, orchids, annuals, perennials, and their scientific names

+ Excellent communication and teamwork skills

+ Able to work flexible hours including nights, weekends, and holidays

+ Must be able to move or lift up to 30 pounds

+ Ability to work outdoors in all weather.

Physical Demands & Work Environment :

While performing the duties of this position, the employee is required to, at minimum, work outdoors in a variety of weather conditions, climb ladders, unload truck deliveries, and lift or move up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

35 ‐ hours a week; Tuesday-Saturday, rotating between 9 ‐ 5 and 11 ‐ 7 shifts; occasional evenings and/or holidays required based on NYBG’s evening/events schedules.

Salary is commensurate with experience within the range of $50,000-$55,000.