"Alerted.org

We are hiring a Customer Service Representative!

Job Description

We are seeking a Customer Service Representative who will be responsible for accurately entering orders for both B2B and direct-to-consumer channels, verifying account details, and providing operational support to the sales team. The role involves tracking shipments, managing investigations and claims, and communicating with clients about shipping details and promotions.

Responsibilities

+ Accurately enter orders received via email and fax.

+ Verify account numbers and shipping addresses; provide order confirmations.

+ Support the sales team to ensure seamless order processing.

+ Track shipments using UPS or other carriers and manage investigations and claims.

+ Communicate shipping dates, potential delays, and other pertinent information.

+ Offer additional promotions or specials when applicable.

+ Create replacement orders and authorize no-charge shipping when necessary.

+ Accept payments over the phone, verify details, and forward to Accounts Receivable.

+ Prepare and complete customs documentation for international shipments.

+ Coordinate with the warehouse for inventory availability.

+ Identify and communicate special shipping or handling requirements.

+ Handle customer complaints and propose effective solutions.

+ Report customer information updates to the appropriate team member.

+ Process customer returns, including credits and billing adjustments.

+ Adjust credit amounts based on purchase history or promotions.

+ Respond promptly to phone calls and emails.

+ Maintain regular attendance and punctuality.

+ Perform other duties as assigned.

Essential Skills

+ High school diploma or GED required.

+ Minimum 2+ years of call center/customer service experience with 40-60 calls daily.

+ Proficiency with Microsoft Office Suite (Excel, Word).

+ Ability to prioritize and multitask in a dynamic environment.

+ Demonstrated ability to handle sensitive and confidential information.

+ Exceptional attention to detail and follow-through.

+ Professional and pleasant demeanor on calls and in written communication.

+ Strong time-management skills and ability to work with minimal supervision.

Work Environment

This position is 100% on-site with working hours from Monday to Friday, 9am-6pm, or 9:30am-6pm if taking a 30-minute lunch. Our work environment is vibrant, with opportunities for growth and advancement. The company hosts events like company picnics and offers a beautiful office space. We are committed to fostering an inclusive, diverse, and respectful culture, ensuring reasonable accommodations for individuals with disabilities.

Job Type & Location

This is a Contract to Hire position based out of Vernon Hills, Illinois.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Vernon Hills,IL.

Application Deadline

This position is anticipated to close on Sep 16, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.