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Aging Case Aide 2 (Local Government) - Lebanon County Area Agency on Aging

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Aging Case Aide 2 (Local Government) - Lebanon County Area Agency on Aging

Salary

$34,678.00 Annually

Location

Lebanon County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-32723-L0609

Department

Local Government

Division

AN Lebanon Co Aaa

Opening Date

09/03/2025

Closing Date

9/16/2025 11:59 PM Eastern

Job Code

L0609

Position Number

80000643

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101138

Bureau / Division

Lebanon County Area Agency on Aging

Worksite Address

710 Maple Street

City

Lebanon, Pennsylvania

Zip Code

17046

Contact Name

Charlene Keeney

Contact Phone

717.273.9262 extension 5514

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Lebanon County Area Agency on Aging is seeking an enthusiastic and dedicated Aging Case Aide 2 to join our team in providing essential services to our senior community. In this vital role, you will work closely with older adults and their families, assisting them in navigating a variety of support systems designed to enhance their quality of life. Apply today and play a crucial part in assessing the needs of clients, connecting them with appropriate resources, and ensuring they receive the assistance required to maintain their independence and dignity.

DESCRIPTION OF WORK

In this position at the Lebanon County Area Agency on Aging (LCAAA), you will undertake a variety of responsibilities. Your main tasks will involve managing information and referral calls, directing inquiries to the right staff, and organizing physical files. You will also provide support to OPTIONS care managers during their monthly telephone contacts at the 3- and 9-month intervals, assist the PA Medi Coordinator with program-related activities, and manage the 6-month and annual assessments for Domiciliary Care plans, along with any additional duties assigned. It is essential that applicants for this role do not possess an active insurance license.

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as an Aging Case Aide 1 ; or

+ Two years of public contact work, including one year in a human services program ; or

+ Any equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

+ Yes

+ No

02

How many years of full-time public contact experience do you possess?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Do you possess one or more years of full-time public contact experience in a human services program?

+ Yes

+ No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

06

How much college coursework have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 60 credits or more

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

07

If you claimed completion of any amount of college coursework in the above question, have you also completed coursework in the behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

09

WORK BEHAVIOR 1 - CASE DOCUMENTATION

Maintain ongoing case documentation (electronic and paper) of all contacts and referrals made, information provided, and work completed. Utilize a database for electronic case documentation.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience maintaining ongoing case documentation (electronic and paper files) which included contacts and referrals made, information provided, AND work completed. I utilized a computer system/database for my electronic case documentation.

+ B. I have experience maintaining ongoing case documentation (electronic and paper files) which included contacts and referrals made, information provided, OR work completed. I utilized a computer system/database for my electronic case documentation.

+ C. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of documentation you maintained or documented.

+ The type(s) of computer systems/databases used for the electronic documentation.

+ The actual duties you performed and level of responsibility.

11

WORK BEHAVIOR 2 - PROVIDE INFORMATION AND ASSIST CONSUMERS

Provide consumers and family members with reference information about the agency's services, programs, and community resources and entitlements. Assist consumers with applying for and accessing support options. This may include determining benefits eligibility and assisting with the completion of various applications and forms such as Medicaid or LIHEAP. Provide telephone contact support to implement and/or confirm follow through with consumers' care plans as directed.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience providing program information to consumers and their families regarding services, programs, or community resources targeted to audiences 60 years of age or older. My duties included assisting them in determining eligibility for benefits AND assisting with the completion of applications/forms.

+ B. I have experience providing program information to consumers and their families regarding services, programs, or community resources in any human service program area. My duties included assisting them with determining eligibility for benefits AND assisting with the completion of applications/forms.

+ C. I have experience assisting consumers in any human service program area. My duties included assisting them with the completion of application/forms.

+ D. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of consumers to whom you provided information and the type(s) of information provided.

+ The actual duties you performed and level of responsibility.

13

WORK BEHAVIOR 3 - OBTAIN INFORMATION

Obtain information from facilities (i.e., nursing homes, assisted living facilities, personal care homes, adult day care centers) to assist consumers in gaining initial admittance into a facility or to transfer to another facility. Obtain financial information from banks, creditors, financial advisors, and insurance representatives to assist with senior financial exploitation cases.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience obtaining information from facilities such as nursing homes, assisted living facilities, personal care homes, or adult day care centers to assist consumers in obtaining initial admittance into a facility or to transfer to another facility; AND I have experience obtaining financial information from banks, creditors, financial advisors, or insurance representatives to assist with financial exploitation cases.

+ B. I have experience obtaining financial information from banks, creditors, financial advisors, or insurance representatives to assist with financial exploitation cases.

+ C. I have experience obtaining information from facilities such as nursing homes, assisted living facilities, personal care homes, or adult day care centers to assist consumers in obtaining admittance into a facility or to transfer to another facility.

+ D. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of information you obtained.

+ From where/who the information was obtained.

+ Your level of responsibility.

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov