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Job Title: Service Desk Specialist

Employment Type: Full-Time

Experience Level: Entry

Position Summary

We are seeking a dedicated and customer-focused Service Desk Specialist to join our IT support team. This role provides first-level technical support to employees across multiple subsidiaries, ensuring timely resolution of IT incidents and service requests via phone, email, and ticketing system—available 24/7.

If you excel at delivering exceptional customer experiences, have strong attention to detail, and enjoy solving technical problems, we encourage you to apply.

Key Responsibilities

+ Deliver high-quality customer service by building trust and communicating effectively.

+ Provide technical support via phone and email, documenting all interactions in a ticketing system.

+ Troubleshoot and resolve issues related to:

+ Software and hardware installations and support (including Microsoft products and business-specific applications)

+ Wireless devices (Apple and Android)

+ Printers and scanners

+ Conference room technology (Webex, phone, and video conferencing)

+ Use knowledge base articles to resolve issues or escalate to the appropriate support tier.

+ Work scheduled shifts between 6 a.m. EST and 6 p.m. MST (8 or 10-hour shifts, may include weekends).

Basic Qualifications

+ High School Diploma or GED

+ 1+ year of experience in the IT industry

+ Previous experience troubleshooting IT-related issues

+ Familiarity with Microsoft operating systems and applications

+ Proficiency with Microsoft Office 365 and Windows 7/10

Preferred Qualifications

+ CompTIA A+ and/or Network+ certification

+ Microsoft MCP and/or MCTS certification

+ Associate’s degree or higher in IT or a business-related field

Physical Requirements

+ Ability to lift up to 30 lbs.

+ Occasional squatting, kneeling, or crawling to access computer components

+ Ability to work in hot and dusty environment

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salt Lake City,UT.

Application Deadline

This position is anticipated to close on Sep 13, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.