• Customer Material Specialist

    Gulfstream (Dallas, TX)


    [[extTitle]] in [[location]]

    Unique Skills:

    [[cusuniqSkills]]

     

    Education and Experience Requirements

     

    Associate's Degree or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 4 years aircraft related experience, preferably in aircraft completions, corporate aviation, customer service environment or materials management. Bachelor's Degree may offset 4 years experience requirement.

    Position Purpose:

    The Customer Material Specialist is responsible for ensuring the loose equipment, customer property, technical publication manuals, ground/flight support equipment and amenities are complete and in order for the delivery to the customer. Assist the Customer Completion & Delivery team with the aircraft delivery process to ensure a positive, professional and pleasurable customer experience.

    Job Description

    Principle Duties and Responsibilities:

    Essential Functions:

    + Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements.

    + Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment to reduce/eliminate replacement costs.

    + Responsible to maintain organization and security of customer loose equipment storage area.

    + Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure accurate content and on-time delivery of the Cabin Operating Manuals, Cabin Familiarization Video, Completion Center Maintenance Handbooks and other deliverable items.

    + Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner.

    + Prepare and load all loose equipment items into aircraft as directed by customer prior to departure.

    + Ship Loose Equipment (to include Customs declarations) to the customer in a timely manner post-delivery.

    + Ensure spare material/carpet includes proper burn certification documentation prior to shipping to customer.

    + Internal collaboration with Procurement, Materials and Stockroom associates to facilitate ordering loose equipment, amenities and spare parts.

    + Interface with other functional areas to support and formulate resolutions for issues relating to shortages, customer property and Work Change Request (WCR) requirements.

    + Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers, when necessary, to exchange information, coordinate activities, and resolve problems encountered in daily operations.

    Additional Functions:

    + Manage Customer Furnished Equipment (CFE) shipped to Gulfstream in support of delivery. .

     

    Perform other duties as assigned.

    Other Requirements:

    + An overall familiarity with basic aircraft terminology preferred. but not mandatory.

    + Knowledge of aircraft completions preferred. but not mandatory.

    + Ability to operate personal computers; experience with Microsoft products to include Word, Excel and Power Point.

    + Corridor experience preferred. but not mandatory.

    + Experience in reading and interpreting Interior Design Drawings preferred. but not mandatory.

    + Willing to support customer needs and issues during and after normal working hours. Willing and able to travel as required.

    + Excellent verbal and written communications skills required.

    + Excellent interpersonal skills to include projecting a positive and professional demeanor.

     

    Additional Information

     

    Requisition Number: [[id]]

     

    Category: [[customString3]]

     

    Percentage of Travel: [[custravRequired]]

     

    Shift: [[cusShift]]

     

    Employment Type: [[filter2]]

     

    Posting End Date: [[custextPostEndDate]]

     

    Equal Opportunity Employer/Veterans/Disabled.

     

    Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

     

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    Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company (http://www.generaldynamics.com/) .

     

    Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft