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SOCIAL SERVICES ANALYST 1/2/3

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SOCIAL SERVICES ANALYST 1/2/3

Salary

Depends on Qualifications

Location

Alexandria, LA

Job Type

Classified

Job Number

212439SSACSEALEX82925HS

Department

DCFS-Department of Children and Family Services

Opening Date

09/03/2025

Closing Date

9/9/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments.

We're looking for a Social Services Analyst 1/2/3 to work in our Child Support Enforcement office in Rapides Parish in Alexandria, LA. This position assist in ensuring non-custodial parents fulfill their obligation to provide financial and medical support for their child/children.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

SELECTED CORE COMPETENCIES:

+ Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provides.

+ Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

SELECTED PREFERRED COMPETENCIES:

+ Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

+ Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.

+ Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

+ Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

+ Solving Problems: The ability to discover solutions to problems.

Minimum Qualifications

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.

+ Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.

+ Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.

+ Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.

+ Attend court in one or more districts.

+ Perform a high volume of case work for a demanding public in need of services.

+ Performs other duties as assigned for the smooth operation of the Department

Position-Specific Details:

This job announcement will be used to fill vacant positions in our Rapides Parish Child Support Enforcement office in Alexandria, LA.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as aSocial Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Compensation:

The referenced positions have a Special Entrance Rate (SER) see below:

Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)

Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)

Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)

The actual starting salary depends on the education and experience of the selected applicant.

The referenced positions are also eligible for premium pay of up to $2.00 per hour for hours worked based on years of service within DCFS Family Support.

DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer" (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete and electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Hannah Sinagra

DCFS Human Resources

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

+ 1= I have no experience and/or am uncomfortable accepting direction

+ 2= I have limited experience or require assistance to accept direction

+ 3= I can accept direction

+ 4= I can accept directions and help others improve their ability to accept direction

02

ADi: Explain your rating by providing specific and relevant examples in the box below.

03

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

04

CE: Explain your rating by providing specific and relevant examples in the box below.

05

DPf: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ 1= I have no experience and/or am uncomfortable displaying professionalism

+ 2= I have limited experience or require assistance to display professionalism

+ 3= I can display professionalism

+ 4= I can display professionalism and help others improve their ability to display professionalism

06

DPf: Explain your rating by providing specific and relevant examples in the box below.

07

FPP: Rate your ability to follow policies and procedures based on our definition: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ 1= I have no experience and/or am uncomfortable following policies and procedures

+ 2= I have limited experience or require assistance to follow policies and procedures

+ 3= I can follow policies and procedures

+ 4= I can follow policies and procedures and help others improve their ability to follow policies and procedures

08

FPP: Explain your rating by providing specific and relevant examples in the box below.

09

MT: Rate your ability to manage time based on our definition: The ability to control your time to increase effectiveness, efficiency, or productivity.

+ 1= I have no experience and/or am uncomfortable managing time.

+ 2= I have limited experience or require assistance to manage time

+ 3= I can manage time

+ 4= I can manage time and help others improve their ability to manage time

10

MT: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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