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Communications Officer Supervisor

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Communications Officer Supervisor

Salary

$3,904.00 - $7,025.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

419-212511-KC

Department

DPS-Office of State Police

Opening Date

09/03/2025

Closing Date

9/13/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

This vacancy is located inBaton Rouge within theLouisiana State Police, Crisis Response – Region 1 inEast Baton Rouge Parish.

We are looking for a Communications Officer Supervisor to join our Communications Unit – a leader who guides, motivates, and manages a team to support our mission. A Communications Officer Supervisor plays a key role in training Communications Officers 1-3s and ensuring efficient coordination and response to calls for service in a high-pressure environment.

The incumbent will work under the direct command of a Communications Officer Administrator and will receive direct supervision from a Region Communications Officer Manager. The Communications Officer Supervisor position requires advanced knowledge of technical and operational functions to supervise and direct communication operations and personnel within the Communications Section.

Minimum Qualifications

Two years of the required experience for the following minimum qualifications must have been on-the-job experience in transmitting and receiving messages by radio:

Three years of experience in transmitting and receiving messages by radio or in administrative services; OR

One year of training in a business or clerical-related curriculum in a business school or technical institute plus two years of experience in transmitting and receiving messages by radio or in administrative services; OR

Thirty semester hours of college training plus two years of experience in transmitting and receiving messages by radio or in administrative services.

NECESSARY SPECIAL REQUIREMENTS:

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=171310) .

Job Duties and Other Information

Job Duties:

Maintain all standards set by the Louisiana State Police (LSP) and DPS: Supervise, coordinate, and control activities of Communication personnel during assigned shift; Assign, train, supervise, and evaluate communication officers and their work;

• Make recommendations on staff employment, promotion, retention, demotion and other personnel actions;

• Operate a workstation comprised of multiple computer systems, Computer-Aided Dispatch (CAD) software and Geographical Information Systems (GIS), state and federal clearinghouses, call handling, as well as communications systems; such as: radio dispatch consoles and recording systems;

• Monitor and document the location and status of field personnel by radio and CAD on a regular basis and dispatch additional law enforcement personnel to assist with handling certain situations, as needed;

• Monitor and coordinate the usage of a statewide radio system;

• Operate and ensure maintenance to an 8-channel radio system voice recorder;

•Train and evaluate new employees;

•Counsel employees and implement corrective actions;

•Complete employee performance evaluations; Screen initial calls for service and ascertain incident information; Analyze, prioritize, determine and initiate responses for Calls for Service (CFS) that require immediate attention;

• Demonstrate clear and effective communications with active listening, call control, judgment, respect and empathy for callers expressing varying degrees of emotion;

• Manage challenging callers using appropriate handling of distressed, autistic, hearing-impaired, elderly, angry, and foreign-language-speaking callers;

• Utilize language interpretation services;

• Interpret the caller's location by using geographic knowledge, tools, and location tracking capabilities, when available; Identify and mitigate caller safety; Interpret and understand local and regional geography to quickly and accurately identify the location of the emergency.

• Maintain communications during life-threatening emergencies, providing safety instructions and maintaining control of the conversation until field sections arrive on scene;

• Provide pre-arrival instructions for responding law enforcement and emergency personnel;

• Make confidential inquiries into highly sensitive computerized files and maintain the integrity of the radio system record database;

• Conduct health and safety status checks of responders and use other available technology to ensure on-scene responders safety;

• Perform all duties and responsibilities of Communication Officers 1, 2, and 3 when necessary; and •Perform and complete the daily activities and responsibilities of a Communications Officer when necessary.

• Review and validate the entry, modification, and deletion of computerized records for wanted felons and stolen property into NLETS and LLETS and ensure the proper paperwork is filled out prior to these transactions being completed.

• Respond after being subpoenaed to represent DPS - OSP as a witness of authenticity of the Communications Section computerized radio logs, audio recordings, and any other legal action required.

Position-Specific Details:

Appointment Type: This posting may be used to fill this vacancy as a probational or promotional opportunity.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is requiredin order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide.

For more information, please contact:

Department of Public Safety

ATTN: Human Resources/Kelsey Campbell

Baton Rouge, LA 70896

Fax: 225-922-0528

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any "in law" relationship. Are you related to anyone employed with the Department of Public Safety, Public Safety Services?

+ Yes

+ No

02

Do you have three (3) years of experience in transmitting and receiving messages by radio?

+ Yes

+ No

03

The incumbent of this position is required to work various shifts, including days, nights, holidays, and weekends. If hired, will you be able to meet this requirement?

+ Yes

+ No

04

Have you ever been on probation or sentenced to jail/prison as a result of a felony conviction or guilty plea to a felony charge?

+ Yes

+ No

05

If 'YES', give the law enforcement authority (city police, sheriff, FBI, etc), the offense, place and disposition of case. If 'NO', enter N/A.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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