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Overview

Join a Team That’s Making a Difference — Even After Hours

Are you passionate about providing empathetic support and care coordination in a fast-paced healthcare call center environment? Do you thrive on helping patients get the right care at the right time? We’re hiring a Remote Afterhours Coordinator to support our on-call clinical team and ensure smooth transitions for patients needing home health, hospice, or palliative care services.

This telephonic, work-from-home position reports to the Manager of Afterhours Clinical Support and plays a vital role in supporting After Hours workflow, scheduling visits, referral coordination, and assisting on-call nurses (RNs).

The part-time shift.

What You’ll Do as an Afterhours Coordinator

+ Coordinate afterhours patient care workflows and support on-call RNs

+ Schedule patient visits using HCHB (Homecare Homebase) system

+ Review medical records using nationally recognized clinical criteria guidelines

+ Process referrals and place patients in the appropriate care setting (home health, hospice, or palliative care)

+ Educate patients and families about Gentiva’s services and next steps in the care journey

+ Maintain accurate documentation and patient tracking

+ Assist with admissions coordination by following up with branch teams

+ Deliver exceptional customer service with compassion and professionalism

+ Adhere to HIPAA, company policies, and compliance programs

+ Participate in company-wide training, projects, and performance initiatives

About You

Qualifications – What You’ll Bring:

+ Minimum 1 year of experience in a healthcare setting, home health, hospice, palliative care, or healthcare call center

+ Outstanding verbal communication and interpersonal skills

+ Strong computer skills and ability to navigate EMRs, Microsoft Office, and new software

+ Excellent time management, problem-solving, and analytical abilities

+ Able to work independently in a remote environment

+ Must have a high-speed internet connection (minimum 10 Mbps download / 2 Mbps upload; satellite not accepted)

+ Must demonstrate the ability to provide empathetic support over the phone

Preferred Qualifications:

+ Associate degree or higher in healthcare or related field

+ Experience with HCHB (Homecare Homebase) system

+ Familiarity with referral coordination, telephonic triage, or care transitions

+ Knowledge of home health, hospice, or palliative care workflows

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We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

+ Competitive Pay

+ 401(k) with Company Match

+ Career Advancement Opportunities

+ National & Local Recognition Programs

+ Teammate Assistance Fund

Additional Full-Time Benefits:

+ Medical, Dental, Vision Insurance

+ Mileage Reimbursement or Fleet Vehicle Program

+ Generous Paid Time Off + 7 Paid Holidays

+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

+ Free Continuing Education Units (CEUs)

+ Company-paid Life & Long-Term Disability Insurance

+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply Today

Make a difference— **even after hours** —by helping patients and families access the care they need when they need it most.

Legalese

+ This is a safety-sensitive position

+ Employee must meet minimum requirements to be eligible for benefits

+ Where applicable, employee must meet stage specific requirements

+ We are proud to be an EEO employer

+ We maintain a drug-free workplace

ReqID: 2025-126780

Category: Branch Admin and Clerical

Position Type: Part-Time

Company: Gentiva