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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview

The Global Partner Manager – DXC will be responsible for driving the strategic partnership between ServiceNow and DXC Technology. This role ensures alignment of joint business objectives, execution of go-to-market initiatives, and acceleration of mutual growth across all regions and industries. Acting as the global focal point for DXC, you will orchestrate strategy, execution, governance, and performance to maximize joint customer success and drive partner-led growth.

Key Responsibilities

Partnership Strategy & Governance

• Define and execute the global DXC partnership strategy in alignment with ServiceNow’s routes to market.

• Establish and manage executive relationships across DXC globally, ensuring C-level alignment.

• Drive joint business planning, including revenue goals, solution priorities, and market expansion initiatives.

Sales & GTM Execution

• Collaborate with regional partner and sales leaders to execute DXC-specific go-to-market motions.

• Enable DXC to create and expand pipeline across ServiceNow’s product portfolio and industries.

• Support joint account planning and large deal pursuits with DXC to accelerate NNACV and adoption.

Solution Development & Innovation

• Work with ServiceNow and DXC practices to build differentiated industry solutions and repeatable offerings.

• Partner with product, industry, and alliances teams to identify and close portfolio gaps through DXC solutions.

• Encourage co-innovation around AI, automation, and digital transformation use cases.

Performance & Metrics

• Track, measure, and report on DXC partnership performance against agreed metrics (NNACV, pipeline creation, deployment, adoption, and customer satisfaction).

• Drive accountability through quarterly business reviews and partner scorecards.

• Ensure consistent executive visibility of performance, risks, and opportunities.

Cross-Functional Leadership

• Partner with marketing, enablement, customer success, and operations to drive DXC field engagement.

• Align internally with regional sales, partner success, and industry teams to amplify the DXC partnership globally.

• Act as the global DXC champion within ServiceNow, ensuring transparency and collaboration across functions.

To be successful in this role you have:

+ 5+ years of experience in global alliances, partner management, or enterprise sales roles, preferably in SaaS, cloud, or digital transformation.

+ Strong executive presence with proven ability to build and maintain C-level relationships.

+ Experience managing a large, complex global system integrator (GSI) or strategic outsourcing partner.Demonstrated success in driving joint business planning, pipeline acceleration, and partner-led revenue.

+ Deep understanding of IT services, cloud, and enterprise transformation markets.

+ Strong analytical, operational, and organizational skills with ability to manage global complexity.

+ Excellent communication and influencing skills; ability to align diverse stakeholders toward shared outcomes

+ Travel - 10-15%

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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