-
Business Services Manager
- City of Durham (Durham, NC)
-
Business Services Manager
Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/5057065)
Apply
Business Services Manager
Salary
$85,653.00 - $132,772.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
25-05586
Department
Community Safety
Opening Date
08/27/2025
Closing Date
9/24/2025 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Business Services Manager
Our mission: To reduce harm, extend care, and increase stability for neighbors facing crises.
Hiring Range: $85,653 - $102,783
Hours: Monday – Friday, 9am - 5pm
About the Department
In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. In the first three years of operation, and having responded to over 30,000 calls, HEART continues to demonstrate that alternative 911 responses are safe and effective. Interested applicants can visit our website (http://www.durhamnc.gov/HEART) and dashboard (http://www.durhamnc.gov/HEART-data) ; listen to The Fifth Branch (https://www.durhamnc.gov/4838/Community-Safety-News-Media) , a 3-part podcast that offers a behind the scenes look at HEART; watch this clip (https://www.cnn.com/2022/10/07/health/911-response-mental-health-durham-wellness/index.html) from CNN’s Sanjay Gupta; listen to this segment (https://www.wunc.org/news/2023-02-06/national-trend-durham-dispatching-mental-health-police-911-calls) on NPR (WUNC); or read this piece (https://www.theassemblync.com/politics/criminal-justice/durhams-new-model-for-public-safety/) from The Assembly to learn more about our department. As part of a cohort of municipalities invested in developing transformative 911 crisis response programs, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and about HEART. In short: your work at the Community Safety Department will help seed a national movement.
In 2025, DCSD’s scope of work is growing to include other dimensions of community safety. DCSD will add a new division focus on stabilization services that will include a reentry program, a guaranteed income program, street outreach, homeless services, Care Navigation (teams dedicated to providing follow up support to people after a 9-1-1 call), and Familiar Neighbors (teams dedicated to supporting people with complex needs – often at the intersection of homelessness, mental illness, and substance use -- who are interacting frequently with the criminal legal system).
About the role
DCSD is hiring a Business Services Manager to support core business, budget, and finance operations for 75+ person department. The Business Services Manager will be responsible for supervising a small 2 – 4 person administration team, providing management analysis and oversight; preparing, reviewing, monitoring and adjusting a department’s budget; preparing financial reports; overseeing contract administration, Requests for Proposals, grant management, procurement processes (requisitions and invoices, reviewing and approving purchase card statements, and contract progress payments), and personnel management. The manager will report to the departmental director. Decision-making includes providing input into management objectives, establishing work goals and objectives of a unit to carry out management direction, and selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.
How you’ll know if you’re a good match for our department
DCSD’s approach to work is flexible, highly collaborative, and evidence-driven. Our departmental culture prizes equity, care, and the health and safety of our staff. If you resonate with the statements below, you’ll be a great match for our approach to work.
+ You thrive in collaborative spaces – teamwork is at the core of your desired work-life.
+ You enjoy a workplace that emphasizes learning and translating insight into real change—both in the workplace and in how we engage with the people we serve.
+ You’re eager to learn—about people, about social systems, about new ways to approach care.
+ You love caring for others and you know how to take care of your own needs, too.
Duties/Responsibilities
+ Provides general management oversight of financial, budget, contract administration, grants, performance, personnel, or program administration functions; develops and updates policies, and procedures related to these functions; supervises staff; and ensures compliance with contracts, and applicable regulations, policies, and procedures.
+ Prepares, reviews, monitors, and adjusts budgets; reviews, evaluates, and/or approves expenditures, budget transfers, and fund allocation; researches, reviews, and analyzes financial information; and develops and makes budget and financial recommendations.
+ Coordinates the preparation of and/or prepares, reviews, maintains and submits financial and other complex, special, and general reports, plans, contracts, applications, memorandums, and other documents; researches, compiles, reconciles, and analyzes information; develops findings and makes related recommendations; reviews work and work of others for accuracy, completeness, and compliance with applicable specifications, requirements, regulations, policies, and procedures.
+ Supports the Director and Assistant Directors in developing and monitoring the annual budget. Prepares budget reports and conducts related analyses.
+ Developing and implementing compliance protocols, policies, and procedures.
Minimum Qualifications & Experience
+ Bachelor’s degree or equivalent in business or public administration, or directly related field or related field
+ Five years of professional experience that includes subject-matter expertise and knowledge in area related to assignment
+ Two years of supervisory experience.
+ A commitment to and interest in the mission of the department: to reduce harm, extend care, and increase stability for neighbors facing crises.
+ A commitment to equity, which could include having already attended racial equity trainings.
Additional Preferred Skills
+ Master's degree in business or public administration;
+ Federal grants management and reporting experience (CDBG, HOME, ESG, CAPER, Annual Action Plan);
+ Experience with Enterprise Resource Planning (ERP) systems like Munis or Oracle a plus.
+ Experience with personnel management and payroll.
+ Experience with budget planning and reporting, and proficient use of spreadsheet applications like Excel.
+ Experience with purchase orders, processing invoices, RFPs, and requisitions, especially in a government setting.
Benefits – General Full-Time Employees
+ 12-13 paid holidays per year
+ 13 standard work days of vacation per year
+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
+ 2 weeks paid military leave per year
+ Medical, dental, vision, and supplemental life insurance plans
+ State and City retirement plans
+ Short and long term disability plans
+ Paid temporary disability leave for specified conditions
+ City contribution of 13.6% into the N.C. State Retirement System
+ Paid funeral leave
+ Employee Assistance Program - personal and family counseling
+ Paid life insurance equal to annual salary
+ 48 hours for volunteer work each year*
+ 4 hours parental leave each year
+ Workman's Compensation Insurance
+ 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan effective first day of the month following date of hire
+ Health insurance effective first day of the month following date of hire
+ Dental and life insurance, after one year of service
+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
+ City of Durham Website
+ Walk in
+ Job fair
+ Employee referral
+ Professional organization ***Please list the organization in "other" box below***
+ Internet posting ***Please list the specific web site in the "other" box below***
+ Craig's List
+ Facebook
+ LinkedIn
+ GlassDoor
+ governmentjobs.com
+ Monster.com
+ Indeed.com
+ Employment Security Commission
+ Magazine/Newspaper
+ Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
+ High School Diploma or Equivalent (GED, HiSET, TASC)
+ Associates Degree
+ Bachelor's Degree
+ Master's Degree
+ Doctoral Degree (PhD, Juris Doctorate)
04
How many years of supervisory or management experience do you have?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 2 years
+ 2 years but less than 6 years
+ 6 or more years
05
How many years of related experience do you have?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 5 years of related experience
+ 5 years but less than 9 years of related experience
+ 9 years but less than 13 years of related experience
+ 13 or more years of related experience
06
How many years of experience do you have with Federal grants management and reporting experience ( such as CDBG, HOME, ESG, CAPER, Annual Action Plan)
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 2 years of related experience
+ 2 years but less than 6 years of related experience
+ 6 or more years of related experience
07
How many years of experience do you have in personnel management, hiring, training, and retention?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 2 years of related experience
+ 2 years but less than 6 years of related experience
+ 6 or more years of related experience
08
How many years of experience do you have working with Enterprise Resource Planning (ERP) systems, such as Munis or Oracle?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 2 years of related experience
+ 2 years but less than 6 years of related experience
+ 6 or more years of related experience
09
How many years of experience do you have with invoicing, procurement, requisitions, processing payments?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 2 years of related experience
+ 2 years but less than 6 years of related experience
+ 6 or more years of related experience
10
How would you rate your experience level with MS Excel (such as to create and analyze budgets and other data)?
+ No experience
+ Beginner level
+ Intermediate level
+ Advanced level
+ Expert level
Required Question
-