• MIS Application Specialist

    Ricoh Americas Corporation (Parma, OH)


    Job Summary:

    We are seeking a detail-oriented and technically skilled MIS Application Specialist with experience in Avanti Slingshot or similar Management Information Systems (MIS), preferably within the print industry. The ideal candidate will support system integration, workflow development, and testing, while also serving as a key liaison between the support team and business users.

    Key Responsibilities:

    + Provide day-to-day support for the Avanti Slingshot MIS or equivalent MIS platforms.

    + Collaborate with internal teams to build, test, and implement new workflows and system enhancements.

    + Work closely with the Support Group to manage and resolve tickets received via ServiceNow or similar platforms.

    + Assist in system integration projects, ensuring seamless data flow between MIS and other enterprise systems (e.g., SAP, ERP).

    + Translate business requirements into technical solutions and support documentation.

    + Participate in user acceptance testing (UAT) and provide training or guidance to end users as needed.

    + Troubleshoot and resolve system issues, escalating to vendors or IT teams when necessary.

    Qualifications:

    + 3+ years of experience with Avanti Slingshot or similar MIS platforms in the print or manufacturing industry.

    + Experience with workflow automation, testing, and system configuration.

    + Familiarity with ticketing systems like ServiceNow.

    + Excellent communication and problem-solving skills.

    + Ability to work independently and collaboratively in a fast-paced environment.

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

     

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    + Choose from a broad selection of medical, dental, life, and disability insurance options.

    + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

    + Augment your education with team member tuition assistance programs.

    + Enjoy paid vacation time and paid holidays annually

    + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.