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What You'll Do

The Outreach Specialist is responsible for reaching out to participants before scheduled appointments as well as engaging or reengaging participants who fail to report to program-scheduled appointments and services.

Your Responsibilities Will Include:

+ Reach out to participants who have scheduled appointments to confirm that the participant is aware of the appointment and/or if they need to reschedule.

+ Conduct escalating outreach to clients who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home visit outreach strategies.

+ Identify and assist with mitigating barriers to program participation, including but not necessarily limited to, health, mental health, reasonable accommodations, housing, childcare, and domestic violence issues.

+ Re-engage clients by discussing the range of available services, including reasonable or travel accommodations, and the potential benefits of participation in WeCARE.

+ Communicate to the appropriate staff any informal accommodations provided to participants while in outreach.

+ Case conference with WeCARE Clinical Assessment, Case Management and Vocational Rehabilitation Service (VRS) staff, as necessary.

+ Post the necessary case notes of outreach services and upload outreach documentation into HRA and Fedcap management systems, including but not limited to, SEAMS and FedcapCARES.

+ Work closely with the VRS timekeeping unit team to ensure maximized interaction and engagement with all WeCARE.

You're a Great Fit For This Role If You Have:

+ Bachelor’s degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, preferred.

+ One (1) year of human services or related experience.

+ Bilingual (English Spanish) preferred.

Compensation

$21.16-$22.12/hr./$44k-$46k annually

Equal Opportunity Employer