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Administrative Assistant

Date Posted: Sep 3, 2025

Requisition ID: 465007

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Insurance (IDOI):

The purpose of the Indiana Department of Insurance is to protect Hoosiers as they purchase and use insurance products to keep their assets and their families from loss or harm. Consumers may need assistance with certain claim situations or just help in understanding how their policies work. Our other primary obligation is to monitor the financial solvency of the insurance companies domiciled in Indiana so that the legal promises made in insurance policies are honored. To these ends, our Department staff is committed to providing exceptional customer service for both our consumers and our companies, and to maintain a fair and objective viewpoint as we examine each issue and circumstance within our jurisdiction.

Role Overview:

The Administrative Assistant is responsible for receiving, processing, and tracking all correspondence regarding complaints, responding to inquiries, communicating effectively with the public by answering calls and emails promptly, answering general questions about the operation of the Consumer Protection Unit (“CPU”), ensure consumers are directed to the appropriate division or staff member, and providing general information as to the function of the Department. Provides direct administrative support to the CPU Chief Deputy Commissioner, three supervisors, two attorneys, and 13 other staff members.

Salary Statement:

The salary for this position traditionally starts at $37,648.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

+ Provides advanced administrative support to an agency, department, or facility.

+ Reviews the organizational structure and functions of assigned program area to recommend changes to promote effectiveness.

+ Administers staff functions in support of program area.

+ Aids program administrator in applying agency or department policies and procedures.

+ Represents program administrator in meetings with representative of other agencies, and interested public to explain and interpret program goals, policies, and procedures.

+ Prepares, evaluates, and maintains administrative reports, policies, and procedures for different program areas

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

The ideal candidate in this role should minimally have

+ an Associate’s Degree with 3+ years of experience, or

+ at least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience:

+ Specialized knowledge of theories, principles, and practices of administrative management.

+ Working knowledge of state governmental administrative structure.

+ Working knowledge of assigned program area.

+ Organizational skills with the ability to prioritize tasks effectively and multitask.

+ Ability to coordinate and motivate professional and support personnel.

+ Ability to communicate, both orally and verbally, with diverse public.

+ Attention to detail and proofreading skills.

+ Ability to establish cooperative work relationships.

+ Ability to analyze, update and write procedures and policies.

+ Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 on election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

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