• Claims Representative

    State of Indiana (Indianapolis, IN)


    Claims Representative

     

    Date Posted: Aug 29, 2025

     

    Requisition ID: 464879

    Location:

    Indianapolis, IN, US, 46202

     

    Work for Indiana

     

    Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

    About the Hoosier Lottery:

    The mission of the Hoosier Lottery is to return maximum net income to the state in a socially responsible manner. By embracing our core values, we're better able to live up to our mission. Our core values are:

     

    + Have a passion for excellence

    + Be customer and consumer-centric

    + Operate with the highest level of integrity

    + Foster creativity, teamwork, and collaboration

    + Commit to the growth and development of our team

    Role Overview:

    The Hoosier Lottery Claims Representative will assist customers with the claims process of Hoosier Lottery prizes. This includes vetting all information submitted for claims processing, answering questions related to Hoosier Lottery products and other duties as needed. The individual will work 37.5 hours per week at the Headquarters location.

    Salary Statement:

    The salary for this position traditionally starts at $34,000.00 but may be commensurate with education or work experience.

     

    A Day in the Life:

    + Greet customers upon arrival in the Prize Payment Center;

    + Process walk-in and mail-in claims daily;

    + Ensure all proper documentation is presented prior to claim processing;

    + Research validity of information provided by claimant on Winner Claim Forms;

    + Troubleshoot problem tickets presented in office by working with other departments and retailers to resolve issues if possible;

    + Ensure all unresolved problem tickets are logged, activity reports created and forwarded to the Security Department;

    + Compose correspondence, log and send to all winners that present tickets that cannot be paid;

    + Review and verify all information entered on the Manual Check Log which is submitted to the Accounting Department weekly;

    + Assist with 2nd Chance winner notification process;

    + Verify the validity and process 2nd chance winner claims when presented;

    + Sell lottery products daily including scratch and draw game products;

    + Maintain adequate ticket inventory levels for sales;

    + Assist with nightly closing process to balance out cash, debit card receipts, ticket inventory, check inventory, etc.

    What You'll Need for Success:

    + High School diploma or equivalent, some college preferred ;

    + Bilingual applicants preferred;

    + Excellent customer service skills;

    + Ability to thrive in a team environment;

    + Ability to operate multi-line telephone and cash register;

    + Understanding of clerical procedures, methods, and principles;

    + Proficient in office software, including MS Outlook, MS Teams, MS Excel and MS Word;

    + Proficient with modern office equipment including computer, multifunctional copier/printer, and scanners

    Benefits of Employment with the State of Indiana:

    The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

    + Three (3) medical plan options (including RX coverage) as well as vision and dental plans

    + Wellness Rewards Program: Complete wellness activities to earn gift card rewards

    + Health savings account, which includes bi-weekly state contribution

    + Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

    + Two (2) fully-funded pension plan options

    + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

    + 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

    + Up to 15 hours of paid community service leave

    + Combined 180 hours of paid vacation, personal, and sick leave time off

    + 12 paid holidays, 14 on election years

    + Education Reimbursement Program

    + Group life insurance

    + Referral Bonus program

    + Employee assistance program that allows for covered behavioral health visits

    + Qualified employer for the Public Service Loan Forgiveness Program

    + Free Parking for most positions

    + Free LinkedIn Learning access

    Equal Employment Opportunity:

    The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

     

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