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Description

Job Title: Information Technology (IT) Assistant

Reports to: IT Manager

FLSA Status: Part-time/Non-Exempt

About Us

EMCOR Hyre Electric Co. of Indiana, Inc. is a commercial electrical company offering single-source convenience and accountability for all of your electrical contracting requirements—from power cabling and distribution panels to voice/data networking and telecommunications throughout the Chicago, Highland, and the Midwest area.

Position Overview

EMCOR Hyre Electric Co. of Indiana, Inc. seeks motivated candidate to perform entry level technical responsibilities. Provide technical assistance to computer users. Answer questions or resolve computer problems for employees. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

Essential Duties and Responsibilities

+ Assists IT Manager with hardware and software configuration as well as device and printer set up remotely and on-site. Eventually, the IT Assistant will be required to take the lead on these tasks.

+ Network printer setup

+ Learn quickly and can work independently while apprising IT Manager of concerns or issues where assistance needed.

+ Answer user inquiries regarding computer software or hardware operations to resolve problems.

+ Oversee the daily performance of computer systems.

+ Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

+ Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

+ Develop training materials and procedures or train users in the proper use of hardware or software.

+ Communicates respectfully and effectively with management and co-workers.

+ Occasionally required to perform accurate data entry.

+ Application & Windows troubleshooting (remote/on-site)

+ Workstation imaging

+ Active Directory account unlocks/password resets

+ Updating Active Directory/Entra information

+ Endpoint Software installation/patching

Desktop computer support

Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)

+ Guide users with step-by-step instructions (help create technical documentation and manuals)

+ Follow up with internal customers to ensure workstations are functional (validate the mounted drives are available, printer services are working, email is available)

+ Conduct remote troubleshooting (ask targeted questions to diagnose problems, Test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

Mobile device support

Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security)

+ Tablet configuration (assign tablet to specific user, configure required applications, device security)

+ Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security)

Asset inventory management

Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)

+ Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)

+ Ensures asset recovery upon employee departure (collaborate with managers/HR to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use)

Computer setup

Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)

+ Software installation (install user specific software per user manager instructions)

+ Email setup (coordinate with EMCOR to create user email database)

+ Application & Windows troubleshooting (remote/on-site)

+ Workstation imaging

PREFERRED EDUCATION and/or EXPERIENCE

+ Associate’s degree or Technical Training in Information Technology preferred. (High School diploma or GED required)

+ Experience as a Desktop Support Technician or similar role

+ BSc in Computer Science or relevant field or equivalent work experience a plus.

+ Demonstrated Windows computer skills/experience.

+ Able to work scheduled work hours.

+ Valid driver’s license

REQUIRED ATTRIBUTES

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

+ Must demonstrate integrity, honesty, confidentiality, professionalism and commitment to company values.

+ Must have patience in resolving colleagues’ technical issues.

+ Must be self-motivated and able to work efficiently and be dependable.

+ Must have excellent organizational, communication, and multi-tasking skills.

+ Must have high standards of quality with attention to detail.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, talk, and hear. The employee should be able to stand for longer periods of time in order to conduct effective training sessions. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds to deliver and install equipment. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee may be required to commute to field locations. The employee must have the ability to navigate around job site locations.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we** **offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees:** **There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Qualifications

Education

Required

+ High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.