• Senior Sales Business Retention Associate

    Wolters Kluwer (Kennesaw, GA)


    Hybrid role out of the Kennesaw, GA office.

     

    As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.

    Responsibilities:

    + Address and resolve a wide array of customer retention issues.

    + Develop and maintain detailed customer records.

    + Create and implement detailed customer retention strategies.

    + Conduct in-depth follow-ups to ensure customer satisfaction.

    + Provide comprehensive product and service information.

    + Lead the resolution of escalated issues from junior associates.

    + Spearhead retention-focused sales initiatives.

    + Work closely with internal teams for advanced problem-solving.

    + Analyze and report customer feedback to inform strategy.

    + Participate in specialized training programs.

    Skills & Experience:

    + 2+ years of sales experience

    + Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.

    + Communication: Strong verbal and written communication abilities.

    + CRM Software: Advanced proficiency in CRM software and tools, preferably Salesforce.

    + Problem Solving: Resolve complex client issues rapidly.

    + Time Management: Handle multiple complex tasks efficiently.

    + Active Listening: Deep understanding of client needs and concerns.

    + Team Collaboration: Lead and collaborate with cross-functional teams.

    + Data Analysis: Skills in analyzing detailed customer feedback and trends.

     

    _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

     

    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.