"Alerted.org

Job Title: Patient Experience CoordinatorDepartment: Patient Experience/Corporate ComplianceLocation: Canton Potsdam Hospital, Gouverneur Hospital, Massena Hospital, and Regional Administrative Campus (Canton)Hours Per Week: 40 hours weeklySchedule: Monday to Friday

SUMMARY:

Responsible for overseeing the effective and efficient patient experience process across the health system, in collaboration with the Manager and Senior Director. Provides proactive rounding, education, and research to support patient-centered goals of the organization for the Corporate Compliance and Patient Experience department.

Join our team in a role that makes a meaningful, non-clinical impact on patients and the community. While not providing direct medical care, you will support patient well-being through advocacy, service recovery, and initiatives that improve the overall patient and family experience. This position involves travel across our hospitals and clinics, offering a dynamic and system-wide perspective on healthcare support.

RESPONSIBILITIES:

+ Managing and Administering the SLH Volunteer Program

+ Creating and compiling patient satisfaction reports and distributing to departments

+ Collaboration with RRH on patient satisfaction data and Pulse reporting

+ Managing and Administering the SLH Patient Advisory Councils

+ Patient Rounding at each SLH facility

+ Develop processes that result in proactive customer service

+ Work closely with other departments and operational areas to ensure integration of the patient experience efforts with other strategic initiatives

+ Demonstrate interpersonal skills and ability to build productive relationships with broad range of employees, managers and customers.

+ Coordination of the patient experience orientation presentations

+ Coordination of the patient experience leader and staff training programs

+ Provide administrative support for Compliance and Patient Experience department

REQUIRED QUALIFICATIONS:

+ 3 years professional administrative work experience

PREFERRED QUALIFICATIONS:

+ Bachelor’s Degree strongly preferred

+ 1-3 years’ professional experience in audit controls preferred

+ Professional experience managing programs with successful implementation is highly desirable.

+ 3 years general healthcare industry experience.

+ Professional experience in successfully performing software solutions, similar to:

+ SafeConnect (Event Reporting System)

+ EPIC (Electronic Medical Records)

+ Press Ganey (Patient Satisfaction Survey Vendor)

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$24.00 - $31.00

CITY:

Potsdam

POSTAL CODE:

13676

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.