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Job Posting End Date

09-14-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for managing the relationship between AEP and transmission distribution service providers (TDSP) and an assigned group of competitive retailers. Ensure that the competitive retailers are punctual in paying AEP for TDSP services rendered to the customer retailers end-use customers and that all appropriate revenue is collected. Administer operating agreements between AEP companies and competitive retailers so that all parties perform within compliance. Coordinate and track resolution of market order issues.

Job Description

What You'll Do:

1) Serve as the primary point of contact between the TDSP and competitive retailers in Texas.

2) Develop and close working relationship and network with other TSDP departments in order to be efficient and effective at issue resolution.

3) Identify and coordinate resolution to system issues, bother internally and externally, which adversely affect market performance.

4) Oversee credit and collection activities with assigned competitive retailers.

5) Ensure resolution to billing and service orders which negatively impact AEP's revenue stream.

6) Participate in market meetings and workshops to stay abreast of and help bring resolution to various market issues.

What We're Looking For:

A four year Bachelor's degree, preferably recommended in communication, engineering, engineering technology, or business administration.

Work Experience requirement listed below: Minimum of 5 years customer relations experience in the electric utility industry. Thorough understanding of the market structure, TDSP business unit, and AEP customer information systems is required.

Other Must Haves:

Physical demand level is Sedentary

Professional Engineering license preferred. Working knowledge of the ERCOT Portal, MDCH, and Texas set protocols preferred.

Compensation Data

Compensation Grade:

SP20-008

Compensation Range:

$96,110.00-124,940.00 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.