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Customer Care Specialist

_About_** **_this_** **_position_

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Dare to learn new skills, advance in your career and make an impact at Henkel

What you´ll do

+ Provide timely, knowledgeable, and courteous assistance to customers through email, chat, and phone. Resolve inquiries related to product usage, order status, returns, replacements, and general support needs.

+ Investigate and resolve customer concerns efficiently, ensuring a positive experience and maintaining brand trust.

+ Accurately document customer interactions and resolutions. Compile and present quarterly reports to highlight trends and opportunities for improvement.

+ Travel up to 25%, including overnight stays, to support trade shows, team-building events, and customer engagement activities. Responsibilities include booth setup/teardown and representing the brand on-site.

+ Communicate with professionalism and warmth, embodying the brand’s voice and values in every customer interaction.

+ Properly report health-related adverse events using designated platforms and ensure timely communication with relevant stakeholders.

+ Contribute to the creation and refinement of customer service resources, including FAQs, Help Center articles, and internal documentation.

+ Identify patterns in customer feedback and proactively recommend enhancements to processes, policies, and product offerings.

+ Work closely with teams such as Education, Marketing, and Product Development to ensure customer insights inform strategic decisions.

+ Oversee and support external part-time contractors assisting the Customer Care department, ensuring alignment with service standards and goals.

What makes you a good fit

+ 2+ years of customer service experience, preferably in the beauty or wellness industry.

+ Proficient in Zendesk or similar customer service platforms, with the ability to quickly learn new tools.

+ Strong written and verbal communication skills, with a warm and professional tone that reflects the brand voice.

+ Excellent attention to detail and organizational skills, ensuring accuracy in customer interactions and reporting.

+ Comfortable managing multiple tasks and priorities in a fast-paced environment without compromising quality.

+ A proactive, solution-oriented team player who thrives in cross-functional collaboration.

+ A cosmetology license or relevant experience in the beauty industry is strongly preferred and highly valued.

Some benefits of joining Henkel

+ Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1

+ Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program

+ Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement

+ Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships

+ Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $70000.00 - $85000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

**JOB ID:** 25084997

**Job Locations:** United States, CA, Culver City, CA

**Contact information for application-related questions:** [email protected]

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

**Application Deadline:** As long as the vacancy is listed on our Career Site, we are happy to receive your application

**Job-Center:** If you have an application already, you can create or log in to your accounthere (https://henkel.csod.com/ats/careersite/login.aspx?c=henkel&site=1&lang=en-US&returnurl=~/ux/ats/careersite/1/home/requisition/75668?c=henkel&lang=en-US) to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel