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42030BR

Extended Job Title:

Dental Patient Representative

Org Level 1:

Texas Tech Unv Hlth Sci Ctr El Paso

Position Description:

Dental Patient Representative plays a crucial role in ensuring smooth operations at the front desk of the dental schools Oral Health Clinic (OHC). This position involves managing incoming calls, scheduling clinical appointments for patients, providing customer service, and supporting the coordination of clinical activities. The ideal candidate will have excellent communication skills, be detail-oriented, and be able to multitask effectively in a fast-paced environment.

Requisition ID:

42030BR

Optional Attachments:

Transcript

Travel Required:

Up to 25%

Major/Essential Functions:

+ Serve as the primary point of contact for incoming patients and families to TTUHSC El Paso’s Oral Health Clinic

+ Greet all guests in a timely, courteous, and professional manner

+ Provide accurate information to patients, students, and faculty in a friendly and professional manner

+ Assist dental patients and families with all aspects of the check-in/check-out process

+ Perform administrative tasks as needed/assigned (including but not limited to): answer phones, receive/deliver messages, triage calls, and scan documents

+ Ensure the confidentiality of all patients, applications, records, and information received

+ Ensure the financial integrity of patient services through insurance verification and collection of copays/deductibles

+ Answer inbound calls and facilitate appointment scheduling

+ Handle a high volume of calls with the ability to manage multiple lines effectively

+ Ensure proper documentation of appointments, calls, cancellations, and reschedules in axiUm, the scheduling system

+ Complete confirmation reminders to patients about upcoming appointments

+ Coordinate and schedule clinical appointments for patients, ensuring accurate and timely scheduling of procedures

+ Process all cash/credit transactions in an accurate and timely manner

+ Working alongside dental students and faculty in a learning environment to maintain student chart audits and patient recall lists

+ Handle patient complaints or concerns and direct them to the appropriate personnel when necessary

+ Assist with training new front desk or call center staff as needed

+ Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.)

+ Remains current with all licensure, certifications and mandatory compliances and trainings required of this position

+ Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.)

+ Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution

+ Perform all other duties as assigned

Grant Funded?:

No

Minimum Hire Rate:

Compensation is commensurate upon the qualifications.

Pay Basis:

Hourly

Work Location:

El Paso

Preferred Qualifications:

+ Previous experience in a dental office

+ Proficiency in dental scheduling software

+ Previous experience interacting with patients

+ Knowledge of basic dental terminology (CDT Codes)

+ Bilingual in Spanish

Campus:

HSC - El Paso

Department:

Woody L. Hunt SDM Admin ELP

Required Attachments:

Cover Letter, Resume / CV

Job Type:

Full Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group:

Information and Records Clerks

Shift:

Day

EEO Statement:

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications:

+ High school diploma or GED

Does this position work in a research laboratory?:

No

Navy Enlisted Classification Code:

YN, HM

Air Force Specialty Code:

3A1X1, 4A0X1

Marine Military Occupational Specialty Code:

0111

Jeanne Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx