"Alerted.org

Description

**JOB SUMMARY** The Shared Services & Operations Section Manager leads the development and execution of a centralized shared services team within the Marketing department. This role manages a high-performing team of early-career professionals and builds a multidisciplinary talent pipeline to serve evolving business needs. The Section Manager is responsible for optimizing internal processes, supporting strategic initiatives, and driving cross-functional collaboration across marketing disciplines, including content, PR, social, brand, creative, sales enablement, and MarTech. The role also leads operations, which includes management of initiatives, centers of excellence, business plan OKRs and our project management platform (Monday.com). This position is instrumental in developing agile service delivery and workforce development aligned to the firm's growth.

JOB FUNCTIONS

Essential Functions

* Design, lead and evolve the Marketing & PR Shared Services program for early-career professionals (0–4 years experience).

* Manage team rotations across marketing disciplines including owned, earned, shared, and paid media; creative services; sales enablement; and MarTech.

* Collaborate with Center of Excellence and Go-To-Market directors to align training plans with firm needs.

* Manage project management tool, Monday.com including updates and training needs.

* Lead project management professionals who partner with leads of the marketing centers of excellence.

* Manage day-to-day operations of the shared services team, including intake, triage, and project execution across multiple service areas.

* Foster a team culture focused on learning, adaptability, innovation, and service excellence.

* Create and oversee a marketing request intake portal and work distribution model to ensure efficient resource allocation.

* Drive continuous improvement in processes, quality, and training to meet evolving demands and improve client experience.

* Develop onboarding, training curriculum, and mentorship for early-career talent.

* Monitor and report on team performance, capacity, project metrics, and development progress.

* Coordinate with department leaders to identify placement opportunities for program graduates in GTM teams.

* Develop expectations for the shared services team to deliver on timelines and expectations with professionalism and creativity.

* Serve as the strategic connector between marketing operations and delivery teams to foster consistency, scalability, and collaboration.

* Evaluate emerging technologies, tools, and workflows to enhance shared services efficiency.

* Lead and coach a multidisciplinary team, fostering strong communication, accountability, and development.

Qualifications

**Education and Experience** Bachelor’s degree in marketing, communications, public relations, business, or a related field required and 5 years related professional experience. Six years of professional experience in marketing, communications, PR, or operations with preferred experience in a leadership or people management role preferred.

Knowledge, Skills and Abilities

* Provide leadership to the team; direct and coordinate work assignments and review performance to ensure the efficient, cost-effective utilization of staff.

* Implement, apply, and support department programs and initiatives; successfully navigating and managing change within the section.

* Experience building and leading high-performing teams, preferably in shared services or rotational models.

* Strong knowledge of marketing and communications disciplines (content, creative, PR, digital, social, analytics, etc.).

* Proven ability to create process improvements and manage operational complexity.

* Excellent organizational, project management, and multitasking skills.

* Strong communicator with ability to collaborate across departments and functions.

* Commitment to developing talent, fostering a learning environment, and mentoring early-career professionals.

* Proficiency in Microsoft Office, Monday.com and project management tools; familiarity with MarTech tools (HubSpot, Workfront, etc.) preferred.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

EEO/Disabled/Veterans

**Job** Engineering

**Primary Location** US-MO-Kansas City

**Schedule:** Full-time

**Travel:** Yes, 25 % of the Time

**Req ID:** 252991

**Job Hire Type** Experienced #LI-SS #COR