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Part-Time Guest Services Representative - Venetian Pool

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Part-Time Guest Services Representative - Venetian Pool

Salary

$18.05 Hourly

Location

City of Coral Gables, FL

Job Type

Part-time

Job Number

536

Department

Community Recreation Department

Opening Date

09/04/2025

Closing Date

9/17/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Summary

This part-time position is under the supervision of the Division Manager, Supervisor and GSR Specialist. This position is responsible for ensuring 100% customer satisfaction. Employees in this position serve as the initial point of contact for all guest interaction responding to the needs, requests and/or inquiries of facility patrons while searching for and providing guests with answers or solutions to their concerns as instructed by the Supervisors.

The Guest Services Representative will be called upon to answer a multi-line phone, escort guests through the facility, handle cash, prepare and serve food, prepare rooms for rentals, assist with special events, answer inquiries from the public, provide information on recreation events and activities and assist in the cleanliness and maintenance of their assigned facility.

Please note that this position is for the Venetian Pool.

Job Duties and Responsibilities

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Provide exceptional customer service in person and over the telephone.

Operate a multi-module and global recreation management system including Point of Sale, activity registration, pass management, rental reservations, ticket sales, report processing and etc. Operate a cash register/drawer and perform mathematical calculations.

Handle cash, reconcile deposits and change banks and perform end of shift/day reports.

Assist customers in providing information on and processing program registrations, facility rentals and memberships.

Operate a variety of office equipment including a multi-line telephone system, computer, copy machine and fax machine.

Perform routine clerical duties. File and archive records, prepare reports and documents in accordance with departmental procedures.

Prepare site, equipment and/or materials for recreational activities, facility rentals and special events. Maintain supply and equipment inventory control. Issue, receive and oversee the use and care of recreation and/or facility supplies and equipment.

Observe, enforce and comply with all policies, rules, regulations, laws and ordinances of the facility, the Department and the City of Coral Gables.

Maintain order and discipline of facility patrons and ensure that all safety precautions are observed and followed.

Administer basic first aid as required and prepare and complete required paperwork related to accidents and incidents. Attend all staff meetings, trainings and other functions as require by the Supervisor or Department.

Assist in the maintenance and cleanliness of the facility and equipment.

Perform other duties as assigned.

For Facilities with Food Operations:

Assist with lunch preparation, snack distribution and overall operation of the concession stand during regular business hours.

Operate a fryer, grill, stove, oven, microwave, and/or other industrial cooking equipment. Monitor food for freshness and safety, maintain a clean and safe kitchen and store ingredients properly.

Receive, organize and re-stock food inventory daily

Qualifications

Minimum age of 17 years with High School diploma or equivalent.

One year customer service experience, desired.

Previous cash handling experience, preferred.

Food handling experience, preferred.

First Aid & CPR Certification, preferred.

Additional Information

The City of Coral Gables is an Equal Opportunity Employer/Drug Free Workplace.

PART-TIME (15-24 Hours):

ANNUAL LEAVE: 4 days per year (1 day is equivalent to 4.80 hours). Leave is accrued but not able to use during first 90 days of employment.

SICK LEAVE: 4 days per year. Employees may convert to annual leave 15 hours if more than 2 days have been accrued and unused during the fiscal year.

HOLIDAYS: 13 holidays (If scheduled to work, plus 1 floating day).

BEREAVEMENT: 3 Days for the death of an immediate family member (Parent, spouse, or child) and 2 days for any other immediate family member.

ADMINISTRATIVE SICK LEAVE: Employees who have not used sick leave, leave without pay, or have not lost time due to an on-the-job injury in a 6 month period are entitled to 1 day of administrative leave.

CASH PAY OUT OF VACATION: Employees may request payment of accrued/earned annual leave not to exceed 15 hours at the rate of pay in effect at the time of the request, provided such request is made no later than September 30, 2015 (or as amended every fiscal year).

MILITARY LEAVE: 30 work days every year with pay and the remainder of the period shall be without pay, unless otherwise provided by City Commission.

JURY DUTY: Time off with pay if scheduled to work.

PART-TIME (25 -29 Hours)

ANNUAL LEAVE: 8 days per year (1 day is equivalent to 5.80 hours). Leave is accrued but not able to use during first 90 days of employment.

SICK LEAVE: 8 days per year. Employees may convert to annual leave 30 hours if more than 4 days have been accrued and unused during the fiscal year.

HOLIDAYS: 13 holidays (If scheduled to work, plus 1 floating day).

BEREAVEMENT: 3 Days for the death of an immediate family member (Parent, spouse, or child) and 2 days for any other immediate family member.

ADMINISTRATIVE SICK LEAVE: Employees who have not used sick leave, leave without pay, or have not lost time due to an on-the-job injury in a 6 month period are entitled to 1 day of administrative leave.

CASH PAY OUT OF VACATION: Employees may request payment of accrued/earned annual leave not to exceed 30 hours at the rate of pay in effect at the time of the request, provided such request is made no later than September 30, 2015 (or as amended every fiscal year).

MILITARY LEAVE: 30 work days every year with pay and the remainder of the period shall be without pay, unless otherwise provided by City Commission.

JURY DUTY: Time off with pay if scheduled to work.

01

Are you at least 17 years of age and have a High School Diploma or equivalency?

+ Yes

+ No

02

Do you have cash handling experience?

+ Yes

+ No

03

Do you have food handling experience?

+ Yes

+ No

04

Do you have First Aid & CPR Certification?

+ Yes

+ No

Required Question

Employer

The City of Coral Gables

Address

214 Minorca Avenue Coral Gables, Florida, 33134

Phone

305-460-5523

Website

http://www.coralgables.com