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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Position Overview

We are seeking an Epic Web and Services Server (WSS) Administrator to manage and support the web and service infrastructure that underpins Epic applications, APIs, and integration services. This role ensures secure, reliable, and high-performing access for mobile apps, patient portals (MyChart), provider applications, and third-party integrations using Epic Interconnect and Web BLOB services.

The ideal candidate will have strong Epic technical administration experience, a background in server/web application administration, and Epic WSS certification (or ability to obtain within 6 months).

Key Responsibilities

+ System Administration & Maintenance

+ Install, configure, and maintain Epic Web and Services Servers (WSS) across environments (production, test, and development).

+ Manage Epic Interconnect services to support APIs, FHIR, and HL7 interfaces.

+ Support MyChart, Haiku, Canto, Rover, and other Epic web/mobile application access.

+ Maintain SSL/TLS certificates, load balancers, DNS, and security settings for Epic web services.

+ Performance Monitoring & Optimization

+ Monitor service performance, availability, and throughput across WSS environments.

+ Troubleshoot and resolve issues impacting APIs, mobile apps, and portal performance.

+ Work with Epic TS (Technical Services) and infrastructure teams to optimize configurations.

+ Security & Compliance

+ Ensure Epic WSS infrastructure meets HIPAA, HITRUST, and organizational security requirements.

+ Manage access controls, firewalls, and audit logs for Epic web and services servers.

+ Implement patches and upgrades in alignment with IT security policies.

+ Upgrades & Testing

+ Plan, coordinate, and execute WSS upgrades and Epic release updates.

+ Participate in integrated system testing (IST) and validation of mobile/portal applications.

+ Document procedures, configurations, and operational standards.

+ Collaboration & Support

+ Partner with application analysts, integration teams, and server/network engineers to support cross-functional projects.

+ Provide Tier 3 escalation support for WSS-related issues impacting end-users or integrated partners.

+ Contribute to disaster recovery planning and testing for Epic services infrastructure.

Qualifications

+ Education/Certification:

+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

+ Epic Web and Services Server (WSS) certification required

+ Epic Client Systems Administrator (ECSA) certification preferred.

+ Experience:

+ 3+ years administering Epic infrastructure or web application servers.

+ Hands-on experience with Epic WSS, Interconnect, IIS, load balancing, SSL certificates, and security hardening.

+ Familiarity with APIs, FHIR, and web services integration in healthcare.

+ Skills:

+ Strong troubleshooting and problem-solving skills across multi-tiered environments.

+ Knowledge of networking, firewalls, and Active Directory integration.

+ Excellent communication and documentation skills for technical and non-technical stakeholders.

Preferred Qualifications

+ Experience supporting Epic MyChart and mobile apps (Haiku, Canto, Rover).

+ Familiarity with Epic Bridges or Cloverleaf integration engines.

+ Scripting skills (PowerShell, Python) for automation and monitoring.

+ Knowledge of healthcare interoperability standards (FHIR, HL7, REST APIs).

Why Join Us

+ Play a pivotal role in ensuring the reliability of Epic’s web, API, and mobile ecosystem.

+ Be part of a collaborative IT infrastructure team supporting mission-critical patient and provider applications.

+ Competitive salary, benefits, and opportunities for ongoing Epic technical certification and career advancement.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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