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The Manager of Store Technology Deployment is an enterprise role that ensures hardware technology (e.g., POS registers, pinpads, scanners, etc.) is installed, working, and maintained in all 16,000+ Dollar Tree and Family Dollar stores in the most efficient and cost-effective manner. This role coordinates with internal peers and leaders in IT, Finance, Real Estate/Construction, and Store Operations as well as with trusted Vendor Partners to ensure ongoing operational excellence. The Manager oversees a team of 6 – 12 Associates. Together these associates manage the full lifecycle of store hardware including model evaluation & selection, forecasting & procurement, inventory & asset management, deployment services, maintenance services, end of life disposition, and vendor governance.

Duties:

Prepare annual budgets, monthly variance explanations/reconciliations & comprehensive forecasting

Partner with Fixed Assets to ensure proper recordkeeping for depreciation and tax implications

Oversee the management of Change Order & PO approvals, including utilizing accounting best practices

Collaborate with Corporate Procurement on RFIs & RFPs for new products and services; negotiate new deals

Partner with Legal to review provider contracts and ensure compliance with Company standards

Consistently deploy/recoup store technology on time and in full (OTIF) for new stores, renovations, relocations, and closings to meet targeted opening dates (2,200+ Stores on an annual basis)

Provide reporting to key stakeholders of any technology issues preventing stores from operating at full capacity

Track all deployment related IT issues to full closure before handoff to Day2+ support

Track the aging of all technology assets deployed in stores and determine appropriate cadence for replacing older equipment with newer models (11,000+ Stores on an annual basis)

Determine appropriate purchase quantities, considering manufacturing lead times, to ensure sufficient inventory is available for refresh projects while minimizing warehousing costs

Partner with 3rd party vendors to successfully replace aged technology at thousands of locations with minimal disruption to store operations and ensure appropriate disposal of obsolete inventory

Continuously review technology deployment cadence to minimize the number of technology permutations simultaneously deployed in the field and maximize the efficiency of truck rolls to stores

Monitor store technology inventory levels, forecast hardware needs, review/approve purchase requests, and verify accurate financial coding

Ensure owned assets warehoused with 3rd party providers are accounted for on at least a quarterly basis plus one onsite annual physical inventory

Track end of life dates for all existing hardware models, maintain a pulse on the market for next generation options, and guide selection of new equipment

Lead cross-functional efforts to plan, select, build, test and certify new devices

Manage depot program for deployment of replacement technology when needed for break/fix situations; continuously re-evaluate priorities and SLAs for each unique piece of equipment

Ensure 3rd party technician visits to stores are completed in a manner that minimizes store downtime

Partner with help desk to monitor breakage rates and chronic issues, perform root cause analyses, and determine appropriate remediation strategies

Ensure collection of broken devices so they can be repaired and returned to inventory for future re-use

Serve as Dollar Tree’s primary point of contact with providers of store related technology products & services

Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs

Monitor and challenge change orders for out-of-scope work

Required Skills:

3+ years of experience in deploying, and managing cloud infrastructure on GCP using terraform

5+ years of experience in IT engineering roles supporting a diverse range of technologies

Ability to multi-task and work independently in a distributed business environment

Strong knowledge of GKE, GCE, AutoML, VertexML, BigTable, BigQuery and Looker

Ability to communicate technical information to non-technical audiences

Minimum Education and Desired Skills:

Bachelor’s degree in business, computer science, MIS or other four-year related degree or 10+ years of related work experience

Experience managing the work of external vendors

Experience working with IT systems integrators and hardware vendors

Retail hardware and services procurement experience, including contract negotiations

Advanced oral and written communications as well as facilitation skills

Strong project management and process improvement skills

Skilled with financial and metrics analyses

Team player with excellent collaboration

Self-starter with sense of urgency

High attention to detail

Full time

3146 Western Branch Blvd,Chesapeake,Virginia 23321-5517

IT Services

Dollar Tree