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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

As a Service Deli Clerk, you will assist in the cooking, preparing, presentation, and serving of our high-quality dishes, ensuring the highest standards of food quality, freshness, and sanitation in the deli department. Serving our guests in a cheerful and helpful manner, displaying and restocking product and assisting with any Deli functions as management sees fit is required for the role.

Primary Position Duties:

Key Duties and Responsibilities:

+ Helps with the production, development, preparation, and maintenance of deli menu items in accordance with recipes and quality standards.

+ Assists in the cleaning and sanitation in the food service and seating areas.

+ Assists in the displaying and restocking of deli products. Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.

+ Maintain accurate food inventories.

+ Assist in unloading deliveries and organizing stock rooms as needed.

+ Monitors and maintain kitchen equipment.

+ Collaborate and work cohesively with Deli team members to ensure efficient and effective kitchen operations and guest service. Consistently builds and supports a culture that is based on relationships and continuous improvement.

+ Maintains training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner.

+ Provide knowledgeable answers to guest inquiries.

+ Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

Product Handling:

+ Stock shelves and maintain displays according to store standards.

+ Ensure product freshness by rotating stock and checking expiration dates.

+ Assist in unloading deliveries and organizing stock rooms as needed.

+ Package and label products using a computer program.

+ Assists the department to maintain proper freshness, pricing, code dating, tare and merchandising of products in compliance with company policies and procedures.

Cleanliness and Safety:

+ Maintain a clean and organized work area.

+ Follow all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Adhere to all food safety and sanitation regulations.

+ Contributes towards the cleaning responsibilities in the department as management sees fit.

Cash Handling (if applicable):

+ Operate cash registers and handle transactions accurately.

+ Follow store policies on returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions.

Team Collaboration:

+ Work cooperatively with team members to achieve store goals.

+ Participate in team meetings and training sessions.

+ Assist other departments as needed.

+ Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.

+ Has knowledge of and complies with all company policies, procedures, programs and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

Position Requirements:

Age Requirement:** 18yrs **Food Handlers Permit Required

**Availability:** 6:00am-9:00pm any day Monday-Sunday according to the needs of the store, including weekends and holidays

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Register system

+ Extensive phone and intercom use

+ Blades, slicers, and knives

+ Fryers, ovens, grills, hot cases and cold cases

+ Temperature controlled rooms

+ Step stools/ladders

+ Trash Compactor

+ Bailer

+ Wheelers

+ Delivery Vehicles (21yrs+)

+ Digital communication and training platforms

Education or Skills:

Education and Experience:

+ High school diploma or equivalent (preferred).

+ Previous experience in food service or guest service (preferred).

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Ability to work in a fast-paced environment.

+ Basic math skills for handling cash transactions.

+ Ability to read and follow instructions.

+ Good verbal communication skills.

+ Ability to operate cooking machinery.

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.